Learning and Development Specialist I

Key Responsibilities

Manage and administer the Learning Management System (LMS) and other learning systems including but not limited to:

• Test and perform adoption studies for newly released functionality for all learning systems.
• Manage all aspects of learning object integration including uploading course files, creating checklists, course registrations, rosters, and learner assignments.
• Serve a primary contact for user inquiries, troubleshooting for end users and provide technical information concerning related systems and applications.
• Run and distribute reports and custom reporting, as needed.
• Serve as LMS liaison to other departments.
• Assist with uploading courses, managing enrollments, and tracking training completion.
• Coordinate training sessions, schedule events, manage attendance, and prepare materials.
• Stay informed on instructional design best practices, industry standards and trends.
• Use knowledge of instructional system design (ISD), technologies and adult learning theory to propose learning solutions that are cost-effective, easy-to-create and maintain, visually and instructionally compelling and that provide a rewarding experience for the learner.
• Assist team with a rapid-development approach and strong instructional design to design, develop and maintain classroom, virtual classroom, online and self-paced training content and appropriate performance support tools including job aids, online reference tools, etc. to ensure maximum learning effectiveness.
• Manage projects within established scope, timeline, quality standards and resourcing.
• Help with various L&D projects as they arise.
• Assist in promoting training programs through internal communications and engagement initiatives.
• Design and implement reportable training measurement and evaluation systems for all programs and analyze learning effectiveness.
• Manage the Instructional Design technology, tools and resources.
• Complying with privacy policies and procedures to maintain customer confidentiality and information protection.
• Complying with all federal, state and local regulatory rules and regulations governing financial institutions, as well as all company policies and procedures.
• Completing and passing all required regulatory compliance training as assigned.
• Perform any additional duties and tasks assigned by management.

• Qualifications & Skills:

• Strong interest in learning and development, training, or HR.
• Excellent organizational and administrative skills.
• Willingness to learn new technologies (LMS, e-learning tools, etc.).
• Ability to manage multiple tasks and adapt to changing priorities.
• Ability to design and develop engaging and interactive training using a variety of modalities and methods.
• Advanced M365 application skills including Word, Excel, PowerPoint, and Outlook.
• Strong technical writing skills, including proofreading/editing and quality assurance.
• Demonstrated ability to act as a consultant, including skills to probe for understanding, identify issues/opportunities and suggest win-win resolutions.
• Strong content management skills; detail and process oriented.
• Excellent interpersonal, presentation, and verbal and written communication skills

• 2 to 3 years in a training role with a focus on developing blended learning programs for adult learners.
• Experience using authoring tools such as Vyond, Articulate, and Canva
• Experience using or administering a Learning Management System (LMS); Saba Cloud experience preferred.
• Must be willing to travel and present for company programs
  
• Must be willing and able to travel for various programs to different bank locations. Usually 2- 4 times a year
• Tech savvy to learn different systems and communication methods

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)