Branch Manager-East Memphis

Job Description: Branch Manager

Position Summary:  

The purpose of this job is overseeing the efficient operation of the branch ensuring all operational functions and customer service are completely and properly performed by the staff while conveying a feeling of trust, service, security and satisfaction to customers and staff and ensuring the Bank’s participation in various community activities.  

Essential Functions-Primary Responsibilities and Accountabilities (90%):

Reasonable Accommodations Statement

To accomplish this job successfully, an individual must be able to perform, with or without reasonable accommodation, each essential function satisfactorily.  Reasonable accommodations can be made to help enable qualified individuals with disabilities to perform the essential functions.

Essential Task Statement(s)

   Branch Credit/Ownership (80%)

• Schedules and assigns work to all non-lending positions within the branch
• Coordinates the training and development and where necessary conducts “on the job” training for employees
• Responsible for developing and maintaining customer and business relations within the branch’s market area
• Responsible for making customer calls with a primary focus on customer retention, development of new business, excellent customer service and the sale of additional products and services. The Branch Manager will focus on expanding the number of deposit and operational products as well as services utilized by each customer
• Participates in various community activities on behalf of the bank
• Ensures all Bank brochures are up to date, stocked, and visibly displayed for customer convenience
• Organizes bank events such as open house, various holiday events, and other promotional events
• Assists the personal bankers during peak periods
• Keeps staff informed of pertinent changes in operational policy and procedures
• Ensures the branch and vaults are opened and closed on a timely basis
• Always enforce dual control procedures
• Prepares performance appraisals and disciplinary notices as required
• Overall responsibility for the branch’s safekeeping of any of its cash or cash items
• Continually safeguard the bank’s assets and security of the working environment
• Responsible for periodic unannounced cash counts of all teller drawers and performs pre-audits to insure ongoing adherence with compliance procedures
• Provides backup for tellers and CSR’s when needed
• Maintain and test alarms and other security devices
• Oversees teller and vault cash levels
• Support staff for Saturday rotation
• Ensures excellent customer service skills are practiced by all the staff
• Proficient in Teller Pro to help with balancing and corrections

   Customer Service (10%)

• Represent Guaranty Bank & Trust Company professionally, efficiently, and tactfully
• Acknowledge and greet customers with a smile, call customer by their name, ask if they need any additional assistance, thank customer at end of every conversation
• Ensure continuing development of professional relationships with management and colleagues. 

• Follow all bank policies and procedures
• Answer and assist incoming callers with questions and requests, subsequently route callers, as appropriate.
• Receive incoming bank visitors and assist in directing them appropriately.

Additional Functions-Secondary Responsibilities and Accountabilities (10%)

  Additional Task Statement(s)

• Work overtime, as needed.
• Follow all bank policies and procedures
• Provide assistance to other departments as needed.
• Perform other duties that may be assigned and requested.

Position Qualifications

   Education:       Required – High School Diploma or equivalent.

                                Preferred – Post –secondary certificate or degree, experience will be considered.

Experience:     Required – 1 to 2 years of experience in banking or related field.

Preferred – 3 to 5 years of experience in banking or a related area

  Licenses and 

  Certifications: Required – None

                                Preferred – None

Position Requirements

  Competency Statement(s)

• Accountability (core value) – Always do what we say and hold one another accountable.
• Accuracy – Thorough with strict attention to detail; does work right the first time; identifies and corrects errors; produces complete and error free work.
• Active Listening – Gives full attention to what others are saying, attentive to others’ ideas and concerns; asks questions to clarify understanding.
• Conceptual Thinking – Notices similarities between different and apparently unrelated situations.
• Confidentiality (Core Value) – Always maintains strict confidentiality.
• Community Development (Core Value) – Always committed to community development.
• Critical Thinking – Apply rules and logic to situations; considers factors beyond the initial information given.
• Data entry – Proficient alpha/numeric data entry skills.
• Detail oriented – Concentrates on routing work details; carefully monitors and examines one’s own and others’ work; ensures accuracy in documentation and data.
• Ethical Conduct – Conducts oneself consistently with sound banking practices and standards, upholding the values of Guaranty Bank.
• Integrity (Core Value) – Always act with integrity and honesty.
• Respect (Core Value) – Always treats others with respect.

Physical Requirements:

Physical requirements needed to perform the above essential duties, with or without reasonable accommodation, may be requested from Human Resources.

 General notice:

The bank has reviewed the job description to ensure the essential functions and basic duties are current.  This job description describes the general nature and level of work performed by the employee holding this position.  It provides guidelines for the job expectations and the knowledge, skills, and abilities necessary to perform successfully in this position.  This job description in no way states or implies that these are the only duties to be performed. Additional duties and responsibilities may be assigned by supervisors as deemed appropriate.  This position does not constitute an employment agreement between the Bank and employee.  This position description is subject to change as the needs of the bank and the requirements of the position change.