Implementation & Customer Solutions Lead

Job Title: Implementation & Customer Solutions Lead

Location: Lindon, UT (Primarily in-office with flexible remote options when needed)

Why Guard IQ? Have you ever wished you could join a tech startup as one of the founding team members? Guard IQ is offering a unique chance to join early and help shape the future of an ambitious SaaS company.

Our focus is to enhance live events by ensuring safe, seamless, and exceptional guest and employee experiences through optimized venue operations. Our founders have experience in successful startups and are building a high-performing, rewarding environment. This role allows you to play a key part in our growth as we work towards becoming the next great SaaS unicorn.

Key Responsibilities

Implementation & Onboarding:

• Lead customer onboarding and ensure smooth implementations.
• Train and guide customers, driving product adoption.

Sales Support & Demos:

• Join sales demos to provide technical insights and answer product questions.
• Build and manage demo environments to support sales and trials.

Customer Support:

• Serve as the main contact for customer support, ensuring timely responses.
• Scale and improve support processes to enhance customer satisfaction.

Product Feedback:

• Gather and relay customer feedback to engineering and sales.
• Help shape the product roadmap based on customer needs.

Startup Flexibility:

• Contribute to other areas like sales, marketing, finance, and operations.
• Take on tasks that support overall growth and company success.

Who We're Looking For:

• Bachelor's degree or equivalent experience.
• 2-5 years in tech sales, implementation, customer success, customer support, or a related technical role.
• Strong technical skills and ability to communicate complex ideas.
• Proven customer focus with a track record of driving exceptional experiences.
• Comfortable in a fast-paced, evolving startup environment.
• Willing to work flexible hours, including evenings and weekends, when necessary to support customers during live events.

Preferred Qualifications:

• Experience in live events, venue operations, or entertainment.
• SaaS experience or working with complex software systems.
• Demonstrated leadership or career growth.

Compensation & Benefits:

• Salary: $40,000 - $70,000 (based on experience). As a bootstrapped startup, we recognize that our salaries are lower but offer equity to provide long-term growth potential. This is an opportunity to join early and play a critical role in shaping Guard IQ's success.
• Equity options with growth potential.
• Unlimited PTO and paid holidays.
• Early-stage opportunity with high growth potential.

Important Notes:

• Health benefits are not currently provided; candidates must manage this independently.
• Guard IQ is a fast-paced startup ideal for those ready to take on challenges and grow with the company.