Supervisor Reimbursement Patient Access

Location : Remote 3Days Hybrid and 5Days Onsite Options

Shift : Monday Friday Shift

The Supervisor Reimbursement Patient Access is responsible for providing exceptional support to Guardant Health customers the Guardant Health Clinical Laboratory Sales Representatives and our billing vendor. The Supervisor Reimbursement Patient Access must possess the ability to communicate professionally and effectively with all individuals including external customers and internal Guardant Health personnel.

Essential Duties and Responsibilities :

• Supervise a team of Reimbursement Patient Access Specialist.
• Meet regularly with the team.
• Meet regularly with individual staff members
• Approve timecards and time off requests
• Ensure timely and accurate resolution of financial cases and patient outreach
• Perform regular audits to verify all data was entered correctly and insurance is valid
• Ensure processes are evaluated and updated to align with sample volume and policy changes
• Verify incoming requisitions for payment type and data accuracy.
• Check incoming requisitions for insurance Medicare Medical etc. patient eligibility.
• Contact clients and patients to obtain or verify billing data.
• Contact clients and patients with information on our Financial Assistance Program.
• Export data from LIMS; upload data into various applications for benefits eligibility and patient information.
• Document all phone calls and follow up activities.
• Contact physicians and other medical personnel to obtain missing information pertaining to billing.
• Adhere to Standard Operating Procedures (SOPs) pertaining to Reimbursement Patient PreBilling and FAP Procedure.
• Perform quality checks to ensure accuracy of data entry.
• Appropriately field calls for reimbursement and billing.
• Other administrative duties.

Qualifications :

Additional Information :

Hybrid Work Model : At Guardant Health we have defined days for inperson / onsite collaboration and workfromhome days for individualfocused time. All U.S. employees who live within 50 miles of a Guardant facility will be required to be onsite on Mondays Tuesdays and Thursdays. We have found aligning our scheduled inoffice days allows our teams to do the best work and creates the focused thinking time our innovative work requires. At Guardant our work model has created flexibility for better worklife balance while keeping teams connected to advance our science for our patients.

The US base salary range for this fulltime position is $75500 to $120800. The range does not include benefits and if applicable bonus commission or equity.  The range displayed reflects the minimum and maximum target for new hire salaries across all US locations for the posted role with the exception of any locations specifically referenced below (if any).

For positions based in Palo Alto CA or Redwood City CA the base salary range for this fulltime position is $100700 to $135900. The range does not include benefits and if applicable bonus commission or equity.

Within the range individual pay is determined by work location and additional factors including but not limited to jobrelated skills experience and relevant education or training. If you are selected to move forward the recruiting team will provide details specific to the factors above.

Employee may be required to lift routine office supplies and use office equipment. Majority of the work is performed in a desk / office environment; however there may be exposure to high noise levels fumes and biohazard material in the laboratory environment. Ability to sit for extended periods of time.

Guardant Health is committed to providing reasonable accommodations in our hiring processes for candidates with disabilities longterm conditions mental health conditions or sincerely held religious beliefs. If you need support please reach out to

Guardant Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin or protected veteran status and will not be discriminated against on the basis of disability.

All your information will be kept confidential according to EEO guidelines.

To learn more about the information collected when you apply for a position at Guardant Health Inc. and how it is used please review our  Privacy Notice for Job Applicants .

Please visit our career page at :  http : / / www.guardanthealth / jobs /

Remote Work : Employment Type :

Fulltime

Salary : $100,700 - $135,900