What are the responsibilities and job description for the Installation Supervisor position at Guardian Alarm Company of Michigan?
General Purpose and Essential Duties :
The Installation Supervisor is a key role in providing Guardian customers with and exceptional customer experience and is responsible for providing supervision, quality assurance checks, on the job training and coaching, and direction in the field to their assigned install technicians.
- Manages the day-to-day execution and implementation of Guardian installation strategies to ensure target levels of production are met.
- Supervises a team of assigned install technicians.
- Coordinate with corporate training manager to ensure proper, continuous training for assigned technicians.
- Provides accurate and timely resolution of escalated issues to ensure customer satisfaction in accordance with Guardian standards.
- Collaborate closely with sales, service, and customer operations teams.
- Assist with sales jobs walk throughs and design support as needed.
- Understands the sales process from beginning to end in order to fully collaborate to ensure exceptional customer experience.
- Directs, maintains staffing, and assists in scheduling of assigned technician workforce to meet customer needs, customer schedules and Guardian standards on backlog reductions.
- Maintains high installation quality of service by performing quality inspections on assigned technicians work in the field.
- Implement and enforce all Guardian policies and procedures.
- Maintain a good driving record.
- Submit accurate and timely documentation including but not limited to work orders, updates on job progress, timecard approvals, billing reports, etc.
- Assist with troubleshooting and repair of installations performed by assigned technicians.
- Direct daily work assignments of assigned technicians. Review assigned technicians' performance, productivity, certifications held, and skill set at the individual level.
- 75% of time should be spent in the field with assigned technicians.
- Ensure assigned technicians are maintaining and accurately tracking their truck inventory levels in accordance with Guardian standards.
- Ensure assigned technicians' fleet vehicles are maintained in accordance with Guardian standards.
Required Skills, Abilities, Education & Experience :
