What are the responsibilities and job description for the Service Technician position at Guardian Alarm Company of Michigan?
General Purpose and Essential Duties :
Our Service Technician is required to service and program burglar alarm and low-end analog or IP based video wiring and equipment while ensuring the work is in accordance with relevant codes for Guardian.
- Complete service jobs to the quality and standards listed in the Service Guidelines.
- Meet or exceed installation requirements and Score Card metrics (I.E. Customer Survey, Inventory Accuracy, Productivity, Quality, Upsell Install Revenue, Upsell RMR, and Utilization).
- Maintain the appropriate level and quality of all assigned tools. Technicians will also be required to provide their own tools such as drills / drill batteries, levels, measuring tape, toolboxes, and screwdrivers.
- Attend all required seminars, training courses, and classes assigned from management.
- Minimize loss of productivity and maximize utilization.
- Proficiently utilize tools / methods for problem solving (I.E., multi-meter, trac-a-tone, CATV tester, etc.)
- Proficiently utilize all available resources to complete installation within the scheduled timeframe.
- Utilize basic knowledge of networking and Wi-Fi configurations to resolve problems on security alarm and video systems.
- Install or repair basic security systems, alarm devices, or related equipment for residential and / or commercial sites.
- Install or repair basic analog and IP based electronic video components and wiring for residential and / or commercial sites.
- Working knowledge of low-end DVR / NVR / SVR systems from Speco, IDview, and Alarm.com systems.
- Follow blueprints of electrical layouts, residential layouts and building plans.
- Install or repair audio and visual smart devices, such as remote access locks, security cameras and / or smart burglar alarms.
- Provide and maintain all licenses, permits or technical qualifications that are, or may be required by any governmental agency as part of that which is necessary to fulfill the duties of this position. This shall include but not be limited to Public Act 217.
- Respond to emergency situations during work hours for the purpose of resolving immediate safety / security concerns.
- Ability to diagnose and troubleshoot equipment problems through various troubleshooting techniques.
- Keep a stocked, neat, and accurate inventory.
- Responsible for ensuring assigned company vehicle is maintained and serviced at prescribed intervals.
- Actively upsell, install, and activate new products and services while on customer sites.
- Collect payment for services and products on all chargeable service calls and up sells.
- Actively pursue professional development (I.E., experience and certifications in Access Control and High-End Video).
- Adhere to all requirements, processes, and deadlines.
- Provide consistent excellent customer service to promote superior customer satisfaction.
Required Skills, Abilities, Education & Experience :
