Monitoring Specialist

Guardian Alarm is one of the largest, independently owned security companies today. From single-family homes to multiple corporate locations, all the way to corporate high-rise office buildings, we have the latest technology, service, and support to protect what is important to you. Established 90 years ago, Guardian Alarm and Medical Monitoring is headquartered in Southfield, Michigan, and provides a variety of property and life-saving solutions.

Are you passionate about protecting people’s lives, homes, and businesses? Do you want your job to be meaningful and make a difference? Do you want to work on a team that is the heart of the company? Guardian Alarm is looking for Monitoring Specialists that are empowered to take action to protect our customer’s life safety and livelihoods. Apply today to make a difference!

The Monitoring Specialist is responsible to monitor signals from customer alarm systems and respond to signals by providing accurate information to the proper authorities.

• 4 Weeks of Paid Training: Monday - Friday 8:00 AM - 4:30 PM
• Work Hours after Training: Midnight-8:30AM or 7AM-3:30PM
• Set Schedule Includes working weekends and holidays

Employee Rewards:

Hourly base pay starting at $18/hr. (or more depending on experience) plus attendance and stay bonus eligibility!

• Guaranteed 2 days off per week
• Specialized, paid training when you start AND ongoing – Guardian invests in You!
• Free home alarm program for employees
• Coverage rich benefits packages available for you and your family
• Retirement plan with 50% company match
• 8 Company paid holidays – if you work a holiday, you get 2x your normal hourly rate
• Monthly employee appreciation and recognition events
• Annual employee appreciation outings
• Employee referral bonuses – get paid to bring more people like you to work for or become a customer of Guardian!

Key Responsibilities:

• Monitor alarm signals; interpret and respond to alarm activations by dispatching police, fire, and medical authorities to prevent injury, loss of life, and/or property damage and notifying responsible parties of alarm activations.
• Notify customers of trouble, or other non-emergency signals that can include power failure, low battery, communication failure, temperature notifications, and any other signals that might indicate a problem or concern
• Communicate effectively with internal and external customers. Follow all departmental and company policies and procedures.
• Answer and assess incoming telephone calls, transfer calls to the appropriate party/parties, and provide information to the customers.
• Record all necessary information on accounts pertaining to calls and/or alarms received
• Communicate clearly and calmly to provide all necessary information to internal and external customers, authorities, and responding parties.
• Participate in job-related training programs and meetings to continually refresh and update knowledge.

Experience/Competencies Required:

• High School Diploma or G.E.D. required
• Excellent customer service skills
• Regular and reliable attendance record
• Strong organizational and attention to detail skills
• Ability to follow specific procedures and instructions
• 1-2 years of customer service experience required
• Being able to work in a team environment
• Ability to troubleshoot and find solutions and resolutions
• Ability to work flexible days and hours, including weekends and some holidays
• Ability to remain calm in a stressful environment