Accounts Receivable Manager

Job Details

Description

General Purpose & Essential Duties:

The Accounts Receivable Manager is responsible for the collection of payments process from clients on behalf of Guardian. The AR Manager oversees the AR team through managing the overall productivity and development of the team members and ensuring timely and accurate invoicing of customers according to Guardian policy.

• Monitor the invoicing and money collection processes to ensure billings and receivables are correctly processed in a timely manner.
• Address and correct any discrepancies in accounts or billing.
• Refer overdue accounts to collections team per Guardian policy & process.
• Assists Corporate Controller with analysis of receivables reports and data.
• Collaborate with the HR team and manage the training & development for each AR team member.
• Handle customer billing escalations and negotiate when needed in customer non-payment situations.
• Remain informed of any legislative procedural training regarding debt collection.
• Create, review and update department policies and procedures to remain PCI compliant.
• Communicate with virtual payment vendor, current banking vendor, and current printing vendor on all payment related concerns or issues relative to automatic and one-time electronic payments, lockbox transactions, and invoicing and collection letters updates.
• Collaborate with HR on recruiting and hiring of AR team members
• Maintain open performance feedback with AR team members and complete annual performance evaluations.
• Respond to customer insurance and W9 requests.
• Finalize all month end billing activities.
• Review and complete customer cancellations.
• Complete customer rate quote request letters.
• Complete commission related adjustments and reporting as needed.
• Create and post credits and debits.
• Responsible for approval of Medical Monitoring refund requests.
• Maintain GAC customer accepted tax exemption forms.
• Maintain customer purchase order files.
• Audit and process non-GAC referral.
  
  

Required Skills, Abilities, Education & Experience

• Ability to work accurately and independently.
• Excellent management and supervisory skills.
• Excellent written and verbal communication skills.
• Excellent organizational and time management skills.
• Proficient in accounting software.
• Proficient in Microsoft Office Suite or similar software.
• Bachelor’s degree in accounting or related field or equivalent working experience
• 5 years of accounts receivable experience
• 2 years of Accounts Receivable leadership experience