What are the responsibilities and job description for the Commercial Sales Manager position at Guardian Alarm?
Summary of Position:
The Commercial Sales Manager is responsible for the overall sales and operations of the Commercial Sales department. This individual will oversee the profitability and cost control measures of the commercial business unit while aligning departmental goals with company objectives on a yearly basis.
Essential Duties:
- Physical presence in the office to accomplish these tasks, meet and work with others
- Meet and exceed sales and installation/cut-in quotas
- Mentor, develop and train sales team members
- Develop sales programs, strategies and incentives
- Develop sales lead assignment process
- Create programs to improve customer retention and reduce cancellations
- Provide assistance to other managers on solving operational problems within the Company
- Assist in the development of annual goals and budgets
- Develop existing customer “book of business” strategies that result in added sales to existing customers
- Provide guidance and insight to executive management on market trends, new competitors, products, etc.
- Manage all personnel issues in the Commercial Sales Department, including but not limited to; payroll, scheduling, hiring and disciplinary actions
- Ensure all work orders and c-forms are complete and correct and that all jobs are cut-in accurately
- Provide strategic guidance and mentoring of the Commercial Sales team
Required Skills, Knowledge, Education & Experience:
- Experience in sales or operations in a service based industry
- Management and leadership of large cross-functional teams
- Proven track record of growing and sustaining a department or team over an extended period of time
- Bachelor’s Degree in Business or work experience equivalent
- Sales and leadership training
