What are the responsibilities and job description for the Training & Development Specialist position at Guardian Alarm?
Job Details
Description
General Purpose & Essential Duties:
The Training & Development Specialist is responsible for designing, implementing, assessing, and delivering training programs that successfully onboard new Customer Operations staff into their roles. This role will also focus on identifying skill gaps, collaborating with subject matter experts, developing learning materials, and delivering engaging training solutions to enhance employee growth, retention, and productivity.
Description
General Purpose & Essential Duties:
The Training & Development Specialist is responsible for designing, implementing, assessing, and delivering training programs that successfully onboard new Customer Operations staff into their roles. This role will also focus on identifying skill gaps, collaborating with subject matter experts, developing learning materials, and delivering engaging training solutions to enhance employee growth, retention, and productivity.
- Facilitate training sessions for new hires using various methods such as classroom instruction, e-learning modules, and hands on exercises.
- Analyze employee performance and collaborate with area leadership to determine training requirements for various roles.
- Design comprehensive training programs aligned with organizational objectives.
- Evaluate training sessions through post-training assessments/evaluations and other feedback mechanisms to identify areas for improvement.
- Ensure training is interactive and results-driven to maximize learning retention.
- Develop and continuously evolve instructional materials, such as presentations, instructor & participant guides, handouts, job aids, etc.
- Facilitate ongoing learning as needed on systems/procedural changes, ongoing refresher training, new processes, etc.
- Collaborate with department leadership and subject matter experts to foster positive relationships and ensure accuracy/relevance of training content
- Drive efficiencies to improve the quality of onboarding new hire training and ensure training is in sync with changes in Operations department processes & procedures.
- Drive continuous improvement of training and material to reflect organizational changes and/or feedback.
- Stay current with training trends, tools, and technologies to keep program innovative and effective.
- Strong presentation and facilitation skills
- Strong understanding of adult learning principles and instructional design
- Proficiency in e-learning authoring tools such as Articulate Rise/Storyline preferred
- Extremely proficient with Microsoft Office Suite and related program software.
- Excellent communication and problem-solving skills
- Excellent organizational, project management and time management skills
- Ability to evaluate and research training options and alternatives
- Bachelor’s degree in Business Administration, Human Resources, Training and Development, or a related field or equivalent working experience required.
- At least two years of training experience required.
- Minimum two years experience in designing & delivering employee training programs
- Familiarity with commercial and residential alarms a plus
