What are the responsibilities and job description for the Home Care Scheduler for New Waltham Location position at Guardian Angel Senior Services?
our mission
Is to provide home care service with love; to enhance the quality of living through our attentive yet subtle style of care; to maintain their dignity and their independence while serving their needs with honor and integrity. After all, it is their home!
Basic Function
To support caregiver and company needs. Process scheduling requests provide telephone support and manage special projects and clerical duties. To grow and manage assigned accounts through excellent customer service and attention to detail.
Responsibilities
- Schedule caregivers with clients and communicate changes and updates to all necessary parties.
- Collect and input pertinent client information in order to most efficiently match and deploy caregivers.
- Enter new Clients in Generations as needed.
- Provide assistance to team members as needed and respond urgently to last minute call outs.
- Coordinate communication with caregivers among team members.
- Update Caregiver availability and information and communicate appropriately to team. Work with caregiver to create optimum schedules.
- Call Caregivers on Alerts, investigate why late, document, and notify manager as needed
- Act as liaison between clients, direct care workers and management.
- Manage and grow assigned Client Accounts and participate in Quality Improvement.
- Work with management to ensure compliance with all company policies and procedures.
- Problem solving and direct escalated issues to management
- To organize schedules in coordination with the needs of clients and caregivers and perform diversified clerical duties.
- Maintain and update employee attendance records as needed.
- Participate in confirming and verifying Telephony daily, note and escalate repeat offenders to manager.
- Participate in On-call rotation.
- Cover shifts with clients when needed.
- Double check schedule accuracy for payroll and billing by deadlines.
- Perform other related duties as assigned.
Job Requirements
1. Strong analytical, detail-orientation, organizational, and problem-solving skills
2. Strong written and verbal communication skills, be able to manage multiple projects with deadlines, prioritize and re-prioritize and multi-task.
3. Ability to work under tight deadlines, manage crises and take on additional tasks with short notice
Skills
- Oral Communication Skills
- Written Communication Skills
- Technical Communication
- Customer Relations
- Customer Service
- Filing
- MS Office
- Organization
- Planning
- Professionalism
- Reading Skills
- Time Management
- Typing Skills
Education/Training
Must have the ability to operate standard office equipment, such as a copy machine, multi-line telephone, computer, printer, and fax machine.
Experience
Prior home care experience required.
Prior administrative experience preferred.
