AVENUE 365- Default Title Curative Supervisor

Avenue 365 Lender Services LLC

Job Title: Default Title Curative Supervisor

Department: Operations

FLSA Status: Exempt

Revision Date: 4/4/2025

Position Summary

The Default Title Curative Supervisor is responsible for managing the Default Title Curative Specialist team’s day to day workflow ensuring clearance of various title defects as referred by our respective clients. This role ensures the team collaborates with clients, vendors and other internal departments. The supervisor will also perform Default Title Curative Specialist duties as needed.

Essential Functions & Responsibilities

• Manage vendor, client inquiries & escalations via phone, email, etc. in a professional and timely manner
• Issue corrective action measures as necessary ex: PIPs, Counseling Memos, Disciplinary Action
• Monitor productivity of team
• Facilitate preparation and delivery of any required client performance reporting
• Maintain time & attendance records for Default Title Curative Specialists
• Monitor title curative referral volume to assess trending and capacity plan
• Effectively monitor volume allocation strategy to ensure even distribution amongst team members
• Facilitate new hire training to ensure team follows consistent approach to resolve title defects in accordance with client and/or investor guidelines
• Serve as point of contact for client escalations
• Assist team with complex curative items, and other default title matters, as necessary
• Submit invoices for services rendered to clients
• Coordinate team meetings
• Consistently evaluate process improvement opportunities within operational and/or systemic workflow
• Other duties as assigned.