Loan Servicing Specialist (West Milwaukee)

Description

BASIC RESPONSIBILITIES:

Under the supervision of the AVP of Consumer Lending, the incumbent of this role will be responsible for certain aspects of loan file maintenance as well as assisting within the Centralized Lending loan origination and closing process.

OUR CORE VALUES:

The Loan Servicing Specialist will be expected to act in a manner which is in accordance with Guardian Credit Union’s values:

1. Relationships – We treat each other, our members, and our community with respect.
2. Accountability – We hold ourselves to a higher standard.
3. Teamwork – We work together to reach our goals.
4. Honesty – We believe in conducting ourselves with honesty, integrity, trust, and fairness.

ESSENTIAL FUNCTIONS:

1. Works with Branch Loan Representatives to assist with direct loan processing.
2. Reviews, follows up, and closes internal Synapsys member loan referrals, mainly GCU Credit Cards.
3. Works to resolve exceptions on GCU Internal Audits, report to AVP of Consumer Lending and Chief Credit Officer.
4. Executes and monitors process for backend product cancellations.
5. Follows up with Dealerships to obtain missing loan file items.
6. Takes and processes applications for Credit card and signature loans.
7. Closes and scans GCU Home Equity loans.
8. Completes payoff requests and letter of guarantees.
9. Applies insurance checks and payoff checks.
10. Promotes a collaborative culture of teamwork, excellence, and integrity.

SECONDARY FUNCTIONS:

1. Ensures accuracy and clarity of loan files being scanned in top; GCU’s core system.
2. Follows up with GCU branch loan representatives regarding missing loan file items.
3. Processes paid loan report and release liens.
4. Pulls loan files for audit purposes, when needed.
5. Serves as a backup for other daily departmental functions.
6. Assists with funding loans, when needed.
7. Serves as a backup for the “Lending Line”, when needed.
8. Performs other departmental duties as assigned.

Qualifications

SKILLS AND ABILITIES REQUIRED:

Education/Experience: High school diploma or GED. 4 years within the financial industry is required.  Bilingual in English and Spanish is preferred but not required.

SKILLS:

1. Must be able to obtain/maintain active NMLS registration.
2. Must be self-motivated and able to work independently.
3. Must be able to record data and maintain reports and information with a high level of accuracy and organization.
4. Ability to perform detailed, analytical work.
5. Microsoft Word, Excel, and Office experience is preferred.
6. Must have a professional, business-like manner and appearance.
7. Must have the ability to communicate effectively orally and in writing.
8. Knowledge of Lending procedures and policies, legal regulations relating to lending efforts, and credit union philosophy or ability to learn.
9. Must maintain confidentiality, must be bondable.
10. Demonstrate the ability to identify problems or concerns within GCU’s Lending Program. Work with management, if needed, to efficiently correct the issues or concerns.
11. Must be bondable.

WORK ENVIRONMENT:

While performing the duties of this job, the employee regularly works in an office setting.

PHYSICAL DEMANDS:

The ideal candidate must be able to complete all physical requirements of the job with or without a reasonable accommodation.

1. Ability to remain in a stationary position 75% of the time.
2. Ability to move about inside the office to access file cabinets, office equipment, etc.
3. Ability to constantly operate a computer and other office productivity equipment, such as a calculator, copy machine, fax machine and printer.
4. Constantly positions self to maintain files in file cabinets.
5. The ability to communicate information and ideas so others will understand. Must be able to exchange accurate information in these situations.

TRAVEL:

1. Local travel to worksites may be required at times.
2. Must have reliable transportation and valid driver’s license.

HOURS:

This is a full-time position scheduled 40 hours per week during typical business hours between 8:30am and 5:30pm.