What are the responsibilities and job description for the Account Executive position at Guardian Flight?
More Information about this Job
The Account Executive will serve as a liaison to existing customers. This Executive is responsible for ensuring positive client relations, high customer service standards, maximizing services at each facility and the identification of new and potential business. Account Executive may also have additional responsibilities for designated large accounts and have management responsibilities for other Account Representatives where applicable.
ESSENTIAL FUNCTIONS/DUTIES
- Initiate and maintain routine contacts (to include visits, phone calls and mailings) to existing clients in order to ensure smooth working relationships (field-based marketing).
- Build solid relationships with personnel at various facilities in order to promote services and assist in the identification of new business opportunities.
- Find solutions to any situations that may arise with the account.
- Work with Operations, Business Development and the Communication Center(s) to develop and implement Service insurance plans.
- Responsible for the gathering of information regarding competition and have thorough understanding of competitors in assigned Operating Area.
- Work with Business Development in developing effective communication and marketing material (for internal and external purposes).
- Demonstrate a professional approach to creating value and gaining confidence in Guardian Flight’s services from customers.
- Assist operations in the development of systems that encourage feedback from crews regarding barriers in service and service incidents.
- Works with Operations to create and implement an Operational Growth & Customer Retention (OGCR) plan.
- Respond to, document and ensure follow up to all service inquiries received from internal and external customers in a timely and thorough manner.
- Provide weekly updates on customer interactions.
- Adhere to all company policies and procedures.
- Adherence to and compliance with information systems security is everyone’s responsibility. It is the responsibility of every computer user to know and follow Information Systems security policies and procedures. Attend Information Systems security training, when offered. Report information systems security problems.
QUALIFICATIONS
Education and Related Work Experience
- BA/BS degree in Marketing, Business, or related field preferred.
- Must possess at least one (1) or more years business/private sector experience with demonstrated Leadership skills
- Combination of education and experience considered
Licenses, Registrations or Certifications
- Valid state drivers' license.
Why Choose Guardian Flight? As a leader in air ambulance services, Guardian Flight is one of Global Medical Response’s (GMR) family of solutions. Our GMR teams deliver compassionate, quality medical care, primarily in the areas of emergency and patient relocation services. View the stories on how our employees provide care to the world at www.AtaMomentsNotice.com. Learn how our values are at the core of our services and vital to how we approach care and check out our comprehensive benefit options at GlobalMedicalResponse.com/Careers.
EEO Statement
Global Medical Response and its family of companies are an Equal Opportunity Employer, which includes supporting veterans and providing reasonable accommodations for individuals with a disability.
