What are the responsibilities and job description for the Customer Account Liaison position at Guardian Fueling Technologies LLC?
Description
Position Overview:
The Customer Account Liaison serves as the primary point of contact for Guardian Fueling Technologies’ clients, ensuring a seamless experience by addressing inquiries, resolving issues, and facilitating communication between customers and internal teams. This role focuses on maintaining strong relationships, driving customer satisfaction, and supporting account management activities within the fueling industry.
Key Responsibilities:
Customer Support: Act as a dedicated liaison for assigned customer accounts, responding promptly to inquiries and concerns via phone, email, or other communication channels.
Account Management: Maintain detailed knowledge of customer accounts, including service agreements, contracts, notes, order history, and specific needs, to provide personalized support.
Issue Resolution: Coordinate with internal teams, including sales, technical support, and director, to address and resolve customer concerns efficiently.
Order Coordination: Assist customers with tracking, credit references, contracts, COD forms, ensuring timely and accurate fulfillment of requests.
Documentation: Maintain accurate records of customer interactions, orders, and service issues in the Great Plains software system.
Relationship Building: Develop and maintain strong relationships with customers by proactively addressing their needs and anticipating future requirements.
Communication: Serve as the primary channel for conveying customer feedback to internal teams, helping drive process improvements and customer-focused strategies.
Reporting: Provide regular updates to management on account activity, Smartlist reviews, customer feedback, and potential areas for improvement.
Requirements
Qualifications:
Proven experience in customer service, account management, or a related field (fueling industry experience preferred).
Excellent communication and interpersonal skills.
Strong problem-solving abilities and a customer-first mindset.
Proficiency in CRM systems and Microsoft Office Suite.
Ability to multitask and prioritize in a fast-paced environment.
Detail-oriented with strong organizational skills.
Preferred Skills:
Knowledge of fueling technologies or related industries.
Experience in coordinating with cross-functional teams.
Familiarity with ERP systems and order processing workflows.
Quality work style and pride in your results.
Education:
High school diploma required, associate’s or bachelor’s degree in business, communications, or a related field preferred.
Compensation and Benefits:
Competitive salary based on experience.
Comprehensive benefits package, including health, dental, vision, and retirement plans.
Opportunities for professional development and growth within the company.
About Guardian Fueling Technologies:
Guardian Fueling Technologies is a leading provider of innovative fueling solutions. We are committed to delivering superior products and services while fostering long-term relationships with our customers. Join our team and be part of a company dedicated to excellence and innovation in the fueling industry.
EEO Statement
As an Equal Employment Opportunity employer, it is Guardian Fueling Technologies’ policy to provide equal employment opportunity for all applicants and employees. Guardian Fueling Technologies does not unlawfully discriminate on the basis of race, national origin, sex, pregnancy, color, religion, age, physical or mental disability, legally-protected medical condition, veteran status, marital status, sexual orientation, or any other basis protected by state or federal laws. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this job.
GFT is a Drug Free Workplace
