What are the responsibilities and job description for the HVAC Service Dispatch Coordinator position at Guardian Heating & Cooling Services LLC?

Job Description

Guardian Heating and Cooling, Chicago IL.

We specialize in residential and commercial HVAC services in Chicago, IL and surrounding areas, providing customized solutions to everyday challenges. We are large enough to handle your needs, and small enough to care.

We are currently looking for a dedicated, energetic HVAC Service Dispatch Coordinator to join our growing team!

The HVAC Service Dispatch Coordinator will answer incoming calls and provide excellent customer service. Contact existing customers for the purpose of scheduling service maintenance appointments or sales appointments for Sales Consultants. Data entry on incoming work orders and administrative tasks as assigned.

Benefits :

Medical insurance
Dental insurance
Vision insurance
SEPP for retirement
Paid vacation
Paid Holidays, Flex days, and more!

Job Title : HVAC Service Dispatch Coordinator

Pay Scale : $25.00 - $28.00 per hour, depending on experience

Work Hours : 7 : 30am to 4 : 30pm, Monday through Friday

What you will be doing :

Answering incoming calls

Making outbound calls

Dispatching Technicians

Schedule annual maintenance based on priority

Scheduling Sales calls

Prioritize service requests based on customer needs

Call customers with technician lead times

Text messaging with customers and documentation

Working in our cloud-based CSR, we use Field Edge

Updating customer information and documentation

Qualifications / Skills :

2 years customer service experience

Previous HVAC dispatching experience desired

Professional telephone skills

Experience operating a multi-line phone system

Advanced customer service skills

Microsoft Office Suite experience

Ability to cultivate and maintain strong relationships with clients and technicians

CRM data base experience - we use Filed Edge

Strong organizational skills and high attention to detail

High school Diploma or equivalent

Salary : $25 - $28

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HVAC Service Dispatch Coordinator

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