HVAC Service Dispatch Coordinator

Guardian Heating and Cooling, Chicago IL.

We specialize in residential and commercial HVAC services in Chicago, IL and surrounding areas, providing customized solutions to everyday challenges. We are large enough to handle your needs, and small enough to care.

We are currently looking for a dedicated, energetic HVAC Service Dispatch Coordinator to join our growing team!

The HVAC Service Dispatch Coordinator will answer incoming calls and provide excellent customer service. Contact existing customers for the purpose of scheduling service maintenance appointments or sales appointments for Sales Consultants. Data entry on incoming work orders and administrative tasks as assigned.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• SEPP for retirement
• Paid vacation
• Paid Holidays, Flex days, and more!
  
  

Job Title: HVAC Service Dispatch Coordinator

Pay Scale: $25.00 - $28.00 per hour, depending on experience

Work Hours: 7:30am to 4:30pm, Monday through Friday

What You Will Be Doing

• Answering incoming calls
• Making outbound calls
• Dispatching Technicians
• Schedule annual maintenance based on priority
• Scheduling Sales calls
• Prioritize service requests based on customer needs
• Call customers with technician lead times
• Text messaging with customers and documentation
• Working in our cloud-based CSR, we use Field Edge
• Updating customer information and documentation
  
  

Qualifications / Skills

• 2 years customer service experience
• Previous HVAC dispatching experience desired
• Professional telephone skills
• Experience operating a multi-line phone system
• Advanced customer service skills
• Microsoft Office Suite experience
• Ability to cultivate and maintain strong relationships with clients and technicians
• CRM data base experience - we use Filed Edge
• Strong organizational skills and high attention to detail
• High school Diploma or equivalent
  
  

customer service, admin, administrative, support, customer support, client support, client services, answering phones, receptionist, coordinator, dispatcher, csr, customer rep, green company, high tech, energy efficiency, scheduler, appointment generator