Education Centre Operations Manager, HOUSE OF COMMONS

HOUSE OF COMMONS

House of Commons

The House of Commons is a unique and exciting place to work right at the heart of the UK's thriving democratic system.

Behind the scenes, the House of Commons Service is made up of more than 3,000 employees who support and facilitate the smooth day to day running of the House. They provide professional services to Members of Parliament, their staff, and the wider parliamentary community.

Staff Benefits

In addition to your salary, we offer an attractive range of benefits including:

• 30 days' annual leave (increasing to 35 days after first full leave year).
• Civil Service pension with an average employer contribution of 27%.
• Access to training and development.
• Flexible working.
• Interest free season ticket loan and bicycle loan.
  
  
  

Introduction

Participation is the main public engagement team at UK Parliament. We support both Houses, bringing the public closer to Members and the work they undertake at Parliament for the benefit of all UK citizens. We sit within the broader Chamber and Participation Team (CPT), which supports Members' legislative and scrutiny work in the House of Commons Chamber, Westminster Hall, general committees and some related select committees.

The Role

The Education Centre Operations Manager is a key role within the Education and Engagement (E&E) team. The post holder will work in a co-management model with the Education Centre Programme Manager to lead the Education Centre and sit on the Senior Management Team for the E&E department.

Some of the responsibilities for this role include:

• Daily Operations: Manage all aspects of the operation of the Parliamentary Education Centre, including overseeing the logistics for the daily programme of school visits; development and implementation of appropriate operational plans, ensuring Duty Management cover of the Centre at all times.
• Excellent Customer Service: Providing, and leading staff in providing consistently excellent customer service to all visitors to the Centre, including teachers, schools and Members of Parliament.
• Stakeholder Management: Being the Centre's first port of call and go-to person for any queries or issues that arise; independently managing enquiries, comments and complaints from visitors and other stakeholders; troubleshooting and resolving issues in real time.
• Health and Safety: Act as the Education Centre's Health & Safety Co-ordinator; reviewing the department's Safe Systems of Work every 6 months and working to ensure consistent procedural compliance across the wider service.
  
  
  

Skills And Experience

To be successful in this role you will demonstrate:

• Operational and People Management
• Strategic Planning Skills
• Communication Skills
• Analytical Skills
  
  
  

Next Steps And Additional Information

• Application Form - If you would like to apply for this role, please submit an application providing evidence against criteria 1,2, 5 & 6 in the Job Description.
  
  
  

More information on the role and the full criteria can be found in the Job Description.

Please note that most job offers will be made at the minimum of the salary range, other than in exceptional circumstances.