What are the responsibilities and job description for the Customer Care II position at Guardian Life?
Please Note :
This position has a starting pay rate of $18.00 / hr with an 3% annual bonus target
Position Summary
Are you someone looking to be a part of a diverse team that takes pride in providing excellent customer service? At Guardian we foster a team culture where “People Count,” “We Do the Right Thing,” “We courageously shape our future together” and “We go above and beyond for the people we serve”.
We are seeking Customer Care Representatives that are eager to provide a positive customer service experience. You will be responsible for efficiently servicing customers by providing product specific information and fielding service questions using creative thinking. You will assist with servicing a range of products such as individual dental and vision insurance.
You are
A professional with excellent verbal and written communication skills. Thrive in a fast-paced environment, where customer satisfaction is your top priority. Maintain patience and empathy while working well independently in a team setting. You are a tech savvy problem solver that looks to continuously improve and provide feedback on customer and employee paint points.
You have
High School Diploma, or equivalent
Customer service-related industry experience preferred
Minimum internet speed of 50 / 25 Mbps
Private and secure workspace
Phone skills, including familiarity with complex or multi-line phone systems
Strong time management and organizational skills
Great active listening skills with the ability to empathize and build rapport with customers
Able to resolve basic problems or issues without supervisor intervention.
Works within established procedures with a moderate degree of supervision.
Comfortable working in multiple customer management systems and knowledge database
You will
Handle inbound / outbound interactions with professionalism
Assist prospect members with website enrollments and quotes
Perform accurate tracking and noting of inbound / outbound interactions
Investigate complex customer issues by professionally interacting and collaborating across teams
Strive to take accountability and de-escalate situations involving dissatisfied customers
Develop and maintain in depth knowledge of products and procedures
Achieve and maintain quality and production standards
Follow all company and department processes and procedures.
Location :
- Mobile with desire to work in the office if near a Guardian Hub office
Travel
Our promise
We offer
Meaningful and challenging work opportunities to accelerate innovation in a secure and compliant way.
Competitive compensation package.
Excellent medical, dental, supplemental health, life and vision coverage for you and your dependents with no wait period.
Life and disability insurance.
A great 401(k) with company match.
Tuition assistance paid parental leave and backup family care.
Dynamic, modern work environments that promote collaboration and creativity to develop and empower talent.
Flexible time off, dress code, and work location policies to balance your work and life in the ways that suit you best.
Employee Resource Groups that advocate for inclusion and diversity in all that we do.
Social responsibility in all aspects of our work. We volunteer within our local communities, create educational alliances with colleges, drive a variety of initiatives in sustainability.
About Guardian
Guardian has been helping people protect their futures and secure their lives for 160 years. Every day, we serve approximately 29 million people through a range of insurance and financial products. We help people and their families pursue financial security and well-being in life, health, and wealth. We help companies take care of their employees. And we help people recover and thrive after unexpected loss.
From our founding in 1860, when a community of immigrants joined together to insure and protect their businesses and families, doing the right thing for our policyholders and customers has guided everything we do. Our dedication to customers has helped us remain one of the most highly rated in client satisfaction and financial strength () . And as one of the largest mutual insurance companies, we know what matters most : putting the needs of our customers first. Because everyone deserves a Guardian. Learn more about Guardian at www.GuardianLife.com .
Copyright 2021 The Guardian Life Insurance Company of America, New York, NY
Equal Employment Opportunity
Guardian is an equal opportunity employer. All qualified applicants will be considered for employment without regard to age, race, color, creed, religion, sex, affectional or sexual orientation, national origin, ancestry, marital status, disability, military or veteran status, or any other classification protected by applicable law.
Salary Range :
30,960.00 - $46,440.00
The salary range reflected above is a good faith estimate of base pay for the primary location of the position. The salary for this position ultimately will be determined based on the education, experience, knowledge, and abilities of the successful candidate. In addition to salary, this role may also be eligible for annual, sales, or other incentive compensation.
Our Promise
At Guardian, you’ll have the support and flexibility to achieve your professional and personal goals. Through skill-building, leadership development and philanthropic opportunities, we provide opportunities to build communities and grow your career, surrounded by diverse colleagues with high ethical standards.
Inspire Well-Being
As part of Guardian’s Purpose – to inspire well-being – we are committed to offering contemporary, supportive, flexible, and inclusive benefits and resources to our colleagues. Explore our company benefits at www.guardianlife.com / careers / corporate / benefits . Benefits apply to full-time eligible employees. Interns are not eligible for most Company benefits.
Equal Employment Opportunity
Guardian is an equal opportunity employer. All qualified applicants will be considered for employment without regard to age, race, color, creed, religion, sex, affectional or sexual orientation, national origin, ancestry, marital status, disability, military or veteran status, or any other classification protected by applicable law.
Accommodations
Guardian is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. Guardian also provides reasonable accommodations to qualified job applicants (and employees) to accommodate the individual's known limitations related to pregnancy, childbirth, or related medical conditions, unless doing so would create an undue hardship. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and / or to receive other benefits and privileges of employment, please contact applicant_accommodation@glic.com .
Current Guardian Colleagues : Please apply through the internal Jobs Hub in Workday.
Every day, Guardian helps our 29 million customers realize their dreams through a range of insurance and financial products and services. Our Purpose, to inspire well-being, guides our dedication to the colleagues, consumers, and communities we serve. We know that people count, and we go above and beyond to prepare them for the life they want to live, focusing on their overall well-being — mind, body, and wallet. As one of the largest mutual insurance companies, we put our customers first. Behind every bright future is a GuardianTM. Learn more about Guardian at guardianlife.com .
Salary : $30,960 - $46,440
