What are the responsibilities and job description for the Customer Master Data Analyst position at Guardian Life?
Overview
As a Customer Master Data Analyst, you will support key data initiatives, including data preparation, analysis, and reporting. You will collaborate with collaborators to understand business needs, you will deliver solutions that drive informed decision-making. This role provides hands-on experience in developing both technical and business skills while working collaboratively with team members on a variety of data-driven projects.
You Are :
A self-motivated person, able to work independently, prioritize tasks, and manage time effectively.
Committed to achieving goals and completing tasks efficiently.
A trusted partner who excels in building strong and effective relationships with a diverse group of collaborators and clients.
A lifelong learner of new concepts and technical capabilities including SQL and / or Python.
You have :
Bachelors degree or equivalent experience.
Experience developing and continuously improving processes, procedures, and controls.
Proactive approach and ability to work independently on numerous projects / activities at the same time with minimal oversight
Excellent customer focus is on supporting a positive customer service climate.
1 year(s) experience in the Insurance or Financial Services sectors preferred.
You will : (Key Responsibilities)
Customer Data Governance & Stewardship
Maintain the accuracy, completeness, and consistency of customer master data by following data governance policies and standard methodologies.
Establish data quality rules, business definitions, and data lineage tracking to maintain a reliable customer master data asset.
Data Issue Resolution & Root Cause Analysis
Identify, investigate, and resolve data quality issues (e.g., duplicates, missing values, incorrect mappings) by working with business and IT collaborators.
Provide insights and recommendations for process improvements to prevent recurring data issues.
Cross-functional Collaboration & Business Enablement
Act as a liaison between data management, business users, and IT teams to ensure customer data meets business needs.
Support key business initiatives (e.g., marketing personalization, customer engagement, regulatory reporting) by delivering high-quality customer data
Data Profiling & Quality Measurement
Use SQL, Python, or data profiling tools to analyze customer data, detect anomalies, and generate data quality reports.
Define and implement KPIs to measure data accuracy, completeness, and consistency.
Master Data Management (MDM) System Expertise
Work with MDM platforms (e.g., Informatica MDM, Reltio, or SAP MDG) to configure match / merge rules, hierarchies, and survivorship rules.
Maintain and update customer master records in accordance with defined governance standards.
Location :
- Three days a week at our Guardian offices in Bethlehem, Pa.
Salary Range :
57,810.00 - $86,715.00
The salary range reflected above is a good faith estimate of base pay for the primary location of the position. The salary for this position ultimately will be determined based on the education, experience, knowledge, and abilities of the successful candidate. In addition to salary, this role may also be eligible for annual, sales, or other incentive compensation.
Our Promise
At Guardian, youll have the support and flexibility to achieve your professional and personal goals. Through skill-building, leadership development and philanthropic opportunities, we provide opportunities to build communities and grow your career, surrounded by diverse colleagues with high ethical standards.
Inspire Well-Being
As part of Guardians Purpose to inspire well-being we are committed to offering contemporary, supportive, flexible, and inclusive benefits and resources to our colleagues. Explore our company benefits at www.guardianlife.com / careers / corporate / benefits . Benefits apply to full-time eligible employees. Interns are not eligible for most Company benefits.
Equal Employment Opportunity
Guardian is an equal opportunity employer. All qualified applicants will be considered for employment without regard to age, race, color, creed, religion, sex, affectional or sexual orientation, national origin, ancestry, marital status, disability, military or veteran status, or any other classification protected by applicable law.
Accommodations
Guardian is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. Guardian also provides reasonable accommodations to qualified job applicants (and employees) to accommodate the individual's known limitations related to pregnancy, childbirth, or related medical conditions, unless doing so would create an undue hardship. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and / or to receive other benefits and privileges of employment, please contact applicant_accommodation@glic.com .
Current Guardian Colleagues : Please apply through the internal Jobs Hub in Workday.
Every day, Guardian helps our 29 million customers realize their dreams through a range of insurance and financial products and services. Our Purpose, to inspire well-being, guides our dedication to the colleagues, consumers, and communities we serve. We know that people count, and we go above and beyond to prepare them for the life they want to live, focusing on their overall well-being mind, body, and wallet. As one of the largest mutual insurance companies, we put our customers first. Behind every bright future is a GuardianTM. Learn more about Guardian at guardianlife.com .
Salary : $57,810 - $86,715
