What are the responsibilities and job description for the Team Leader, Field Service Management position at Guardian Life?
Are you a problem solver who enjoys diving into issues, breaking down barriers and providing solutions? Do you enjoy challenges and possess strong interpersonal skills to effectively communicate with both external customers and business teams? Do you have a passion for offering ‘best in class’ service? Is a culture where “People Count,” “We Do the Right Thing,” and “We Hold Ourselves to Very High Standards” important to you? If so, then you might be our next Team Leader, Field Service Management.
This opportunity is within the Enterprise Contact Center group, and the primary focus is working with Guardian’s clients and brokers in the 100 to 500 space. The Team Leader, Field Service Management serves as the single point of contact for day to day, complex service inquiries, and takes the lead on collaborating with all internal departments to provide exceptional service. This individual is responsible for managing the end to end response and resolution of service inquires for clients and brokers.
You have:
Onsite with 3 days a week in Bethlehem PA ,or Holmdel NJ Up to <10% travel within US
Salary Range:
$67,450.00 - $110,815.00
The salary range reflected above is a good faith estimate of base pay for the primary location of the position. The salary for this position ultimately will be determined based on the education, experience, knowledge, and abilities of the successful candidate. In addition to salary, this role may also be eligible for annual, sales, or other incentive compensation.
Our Promise
At Guardian, you’ll have the support and flexibility to achieve your professional and personal goals. Through skill-building, leadership development and philanthropic opportunities, we provide opportunities to build communities and grow your career, surrounded by diverse colleagues with high ethical standards.
Inspire Well-Being
As part of Guardian’s Purpose – to inspire well-being – we are committed to offering contemporary, supportive, flexible, and inclusive benefits and resources to our colleagues. Explore our company benefits at www.guardianlife.com/careers/corporate/benefits. Benefits apply to full-time eligible employees. Interns are not eligible for most Company benefits.
Equal Employment Opportunity
Guardian is an equal opportunity employer. All qualified applicants will be considered for employment without regard to age, race, color, creed, religion, sex, affectional or sexual orientation, national origin, ancestry, marital status, disability, military or veteran status, or any other classification protected by applicable law.
Accommodations
Guardian is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. Guardian also provides reasonable accommodations to qualified job applicants (and employees) to accommodate the individual's known limitations related to pregnancy, childbirth, or related medical conditions, unless doing so would create an undue hardship. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact applicant_accommodation@glic.com.
Current Guardian Colleagues: Please apply through the internal Jobs Hub in Workday.
This opportunity is within the Enterprise Contact Center group, and the primary focus is working with Guardian’s clients and brokers in the 100 to 500 space. The Team Leader, Field Service Management serves as the single point of contact for day to day, complex service inquiries, and takes the lead on collaborating with all internal departments to provide exceptional service. This individual is responsible for managing the end to end response and resolution of service inquires for clients and brokers.
You have:
- BA/BS degree or equivalent work experience
- 2 years group insurance experience preferred
- Previous experiences in a client facing or account management role
- Strong computer navigation skills and ability to work with multiple systems simultaneously (MS Word, Excel and PowerPoint)
- Strong Group business product knowledge
- Ability to collaborate within a team environment (lead “huddle” meetings)
- Excellent listening, strong verbal and written communication, attention to detail
- Solid experience with Guardian’s systems, products, procedures
- Strong critical thinking and problem solving skills to deliver client focused solutions
- Proactive mindset, ability to anticipate customer questions or future service issues
- Exceptional ability to set clear expectations and provide proactive follow-up
- Manage end to end investigation, resolution and response to all customer inquires
- Build and maintain strong relationships with assigned clients and brokers
- Provide upfront and continual education for the customer on Guardian processes, policies, procedures including self service functionality and portal navigation
Salary Range:
$67,450.00 - $110,815.00
The salary range reflected above is a good faith estimate of base pay for the primary location of the position. The salary for this position ultimately will be determined based on the education, experience, knowledge, and abilities of the successful candidate. In addition to salary, this role may also be eligible for annual, sales, or other incentive compensation.
Our Promise
At Guardian, you’ll have the support and flexibility to achieve your professional and personal goals. Through skill-building, leadership development and philanthropic opportunities, we provide opportunities to build communities and grow your career, surrounded by diverse colleagues with high ethical standards.
Inspire Well-Being
As part of Guardian’s Purpose – to inspire well-being – we are committed to offering contemporary, supportive, flexible, and inclusive benefits and resources to our colleagues. Explore our company benefits at www.guardianlife.com/careers/corporate/benefits. Benefits apply to full-time eligible employees. Interns are not eligible for most Company benefits.
Equal Employment Opportunity
Guardian is an equal opportunity employer. All qualified applicants will be considered for employment without regard to age, race, color, creed, religion, sex, affectional or sexual orientation, national origin, ancestry, marital status, disability, military or veteran status, or any other classification protected by applicable law.
Accommodations
Guardian is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. Guardian also provides reasonable accommodations to qualified job applicants (and employees) to accommodate the individual's known limitations related to pregnancy, childbirth, or related medical conditions, unless doing so would create an undue hardship. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact applicant_accommodation@glic.com.
Current Guardian Colleagues: Please apply through the internal Jobs Hub in Workday.
Salary : $67,450 - $110,815
