Operations Trainer - 2838

Position Description:

Compensation: Depends on experience.

Benefits: Medical/Vision/Prescription Insurance, Dental Insurance, Medical/Dependent Care FSA, Transit/Parking FSA, Life/AD&D Insurance, Long Term Disability, Employer-matched 401-K, Vacation, Sick Time, Paid Holidays, Employee Assistance Program.

Schedule: 40 hours / week, Monday - Friday, 8:00 AM - 5:00 PM.

Qualification Requirements:

The requirements listed below are representative, but not exclusive of the knowledge, skill and/or ability required:

• High School diploma required, Bachelor’s degree preferred.
• Minimum five (5) years of experience working in property management, with a focus in multi-family housing training.
• Excellent verbal and written communication skills
• Strong computer skills, including solid experience with Microsoft Office suite (particularly Word & Excel)
• Yardi (or other real estate property management software) experience required.
• Knowledge and ability to utilize adult learning methodologies and practices.
• Experience creating and implementing adult training programs or curriculum.

Essential Functions:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily with or without reasonable accommodations.

• Design and implement engaging and effective training programs across various formats (in-person, virtual, self-paced) tailored to different learning styles.
• Train and coach new and existing employees on workflows/procedures related to property management software via webinar, telephone and in person sessions.
• Provide excellent documentation and training material in regard to all business applications.
• Create and modify user manuals for property management systems and operations.
• Research, implement and train new procedures in property management software.
• Respond and manage incoming service desk tickets through Phone, Email and Service Desk software.
• Ensure all business units are supported through their queries.
• Develop and document Training Plan for employees, including tracking successful completion in established timelines.
• Coordinate the training and license administration specifically required by state real estate laws.
• Coordinates class schedules, venues and training resources to meet the training needs of a diverse and geographically spread employee population.
• Determine and administer methods to measure the quality of training and its effectiveness, making recommendations for modifications.
• Confer with management, supervisors and employees to gain knowledge of work situations requiring training, as well as to understand policies, procedures and regulations impacting training.
• Assist in the development and delivery of company forms, policies and procedures in cooperation with other departments.
• Develop and implement a comprehensive mentorship program that pairs experienced employees with mentees to foster professional growth, enhance skill development, and promote knowledge sharing across the organization.
• Design and implement leadership training programs aimed at developing essential managerial skills, enhancing decision-making abilities, and fostering a culture of strong leadership within the organization.
• Assist with training employees as requested by Portfolio Managers.
• Assist with special projects.
• Active participation in team meetings. Serve on committees as requested.
• Other tasks as assigned by the COO.

Guardian – Company Description

Guardian is a developer, owner, and operator of multifamily properties, providing innovative real estate solutions dedicated to community and housing for all. Based in the Pacific Northwest, our customer-focused team is committed to supporting and lifting the communities we serve. Since 2002, Guardian has developed or acquired 11,000 multifamily units and 350,000 square feet of commercial space. With more than 400 team members, our management portfolio consists of 125 communities across four states.

The Guardian Experience – Our People

Property Management is our strength. People have always been our passion. We are proud to have been recognized through employee surveys as a Top Workplace employer in 2022 and 2023. Our team is, and has always been, actively engaged in superior real estate management and enhancing the communities in which we live and work. The company is also an active contributor to a variety of housing and education causes, and in 2023, Guardian was named the Top Philanthropic organization for medium-size companies in its headquarters region. In this economy, companies come and go. As a third-generation, family owned firm, Guardian’s growth and stability has evolved the company into a leading Pacific Northwest real estate management and investment firm.

Guardian Offers

In addition to competitive salaries, 401(k), Vacation, Sick Time, and paid Holidays, we offer a culture in which individuals work and participate in collaborative team environments and are encouraged to continue to grow both professionally and personally.

AAP/EEO Statement

This institution is an equal opportunity provider and employer.

If you wish to file a Civil Rights program complaint of discrimination, complete the USDA Program Discrimination Complaint Form, found online at http://www.ascr.usda.gov/complaint_filing_cust.html, or at any USDA office, or call (866)632-9992 to request the form. You may also write a letter containing all of the information requested in the form. Send your completed complaint form or letter to us by mail at U.S. Department of Agriculture, Director, Office of Adjudication, 1400 Independence Avenue, S.W., Washington, D.C. 20250-9410, or by fax at (202) 690-7442.