Receptionist - 2916

For this position, we are seeking a dynamic self-starter who enjoys working with others and excels in a fast-paced, customer service oriented environment. The ideal candidate will be highly organized, professional and communicative. A minimum of one year of experience working in a high-level customer service environment is preferred.

This position will support the Executive Director’s efforts to ensure that the property meets all ownership goals and objectives, to enforce Guardian Management policies and procedures, and to adhere to Fair Housing and Landlord Tenant Laws at all times. A Receptionist is responsible for providing outstanding customer service to the residents, coordinating communication between departments and between residents and Executive Director, serve as a contact person for residents’ family members or legal representative, and assist with facilities/maintenance tasks during off-peak times (weekends).

Schedule: 40 hours / week, Monday - Friday

Compensation: $20-22 / hr benefits!

Benefits: Medical/Vision/Prescription Insurance, Dental Insurance, Medical/Dependent Care FSA, Life/AD&D Insurance, Employer-matched 401-K, 10 days of Vacation Time per year, 1 hour of WA State Paid Sick Time for every 30 hours worked, 7 Paid Holidays 1 Birthday Holiday, Employee Assistance Program.

Qualification Requirements:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily with or without reasonable accommodations. The requirements listed below are representative, but not exclusive of the knowledge, skill and/or ability required.

• High school diploma or GED.
• At least one year of experience working in customer service, sales, marketing or a related field.
• Excellent attention to detail and organizational skills.
• Strong mathematical skills.
• Ability to speak, read and write in English.
• Ability to communicate effectively and in a timely manner; both verbally and in writing.
• Able to complete company training requirements for this position within pre-determined deadlines and attend other training sessions as required.

Essential Functions:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily with or without reasonable accommodations. 

• Represent Guardian in a positive and professional manner at all times.
• Support Executive Director’s efforts to assure that the company’s efforts fully meet and exceed property management obligations.
• Work in compliance with all local, state, and federal laws (Fair Housing, Landlord Tenant Laws, OSHA, etc).
• Coordinate communication between all various departmental functions ensuring an efficient flow of operations and compliance.
• Interacting and assisting with residents: recording work orders, referring questions/requests to appropriate administrative person or department.
• Communication between staff, residents, family members, and management including arrangement, follow through, and billing for special services for residents, including work orders, transportation needs, personal care, housekeeping and all other resident services offered as part of the service package.
• Serve as a contact person for members of each resident's family and other designated legal professionals as assigned in regards to resident files and accounting.
• Walk building to assume security, lock doors & close office in evening.
• Under direction of the Executive Director or Marketing Director, assist as back-up for tours, marketing, and some social events.
• Exercise professional judgment in assessing and effectively communicating any changes in resident's behavior or physical condition in a timely fashion and accurately and completely document all such changes within the required documents to all appropriate staff and other legal representatives for each resident.
• Under direction of the Executive Director or Marketing Director, maintain accurate and appropriate records for each resident, prospective resident, and employee, treating all as confidential.
• Represent Guardian Management and the elder community in a professional and ethical manner in the community.
• Assist with basic maintenance tasks (toilet flow, cleaning, recycling, etc.) as necessary during off-peak times.
• Follow confidentiality guidelines for all resident, property, owner, and Guardian information at all times.
• Accurately record time worked, adhere to time keeping guidelines including approving site staff time records on a daily basis.
• Establish and maintain collaborative working relationships between departments and with coworkers.
• Constantly strive for improvements in work process and results to better meet resident needs, ownership goals and objectives, and company standards and expectations.
• Other duties as assigned by the Executive Director or Portfolio Manager.

Guardian – Company Description

Guardian is a developer, owner, and operator of multifamily properties, providing innovative real estate solutions dedicated to community and housing for all. Based in the Pacific Northwest, our customer-focused team is committed to supporting and lifting the communities we serve. Since 2002, Guardian has developed or acquired 11,000 multifamily units and 350,000 square feet of commercial space. With more than 400 team members, our management portfolio consists of 125 communities across four states.

The Guardian Experience – Our People

Property Management is our strength. People have always been our passion. We are proud to have been recognized through employee surveys as a Top Workplace employer in 2022 and 2023. Our team is, and has always been, actively engaged in superior real estate management and enhancing the communities in which we live and work. The company is also an active contributor to a variety of housing and education causes, and in 2023, Guardian was named the Top Philanthropic organization for medium-size companies in its headquarters region. In this economy, companies come and go. As a third-generation, family owned firm, Guardian’s growth and stability has evolved the company into a leading Pacific Northwest real estate management and investment firm. 
  
Guardian Offers
  
In addition to competitive salaries, 401(k), Vacation, Sick Time, and paid Holidays, we offer a culture in which individuals work and participate in collaborative team environments and are encouraged to continue to grow both professionally and personally.
  
AAP/EEO Statement
  
This institution is an equal opportunity provider and employer.
  
If you wish to file a Civil Rights program complaint of discrimination, complete the USDA Program Discrimination Complaint Form, found online at http://www.ascr.usda.gov/complaint_filing_cust.html, or at any USDA office, or call (866)632-9992 to request the form. You may also write a letter containing all of the information requested in the form. Send your completed complaint form or letter to us by mail at U.S. Department of Agriculture, Director, Office of Adjudication, 1400 Independence Avenue, S.W., Washington, D.C. 20250-9410, or by fax at (202) 690-7442.