Medical Records Specialist / Receptionist

Job Description Position:

Medical Receptionist/Medical Records/Float:

This position description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications which may be required of the employee assigned to the position. Depending on the size of the facility the job duties may vary. Receipt of the job description does not imply nor create a promise of employment, nor an employment contract of any kind; employment with the Company is at-will.

Position Summary:

Medical Receptionist/Medical Records/Floats perform routine administrative and clinical tasks to keep the offices of physicians and other health practitioners running smoothly. The duties of Medical Receptionist/Medical Records/Floats vary from setting to setting, depending on the size, location, and type of office. In addition to administrative duties, Medical Receptionist/Medical Records/Floats perform clinical duties in accordance to state law.

The ideal candidate will have an excellent work ethic, be a quick learner, enjoy multi-tasking and staying organized, be flexible, and understand the importance of a positive, courteous and a professional attitude in the workplace. Great attention to detail and clear communication with patients are essential.

Position will be cross-trained with that of Medical Assistant. If you possess these qualities, please read on.

Position Responsibilities:

Common responsibilities of Medical Receptionist/Medical Records/Floats (but are not limited to):

ADIMINISTRATIVE

- Greets patients and visitors and assists them as appropriate

- Assists in completion of registration forms, and gives instructions

- Answers phones and schedules appointments

- Check messages and return calls

- Appropriately and courteously screens solicitors for relevance to organization needs

- Explains financial obligations to the patients or responsible parties and collects co-pays and balances as required

- Preps physicians' schedules/charts for eligibility days in advance

- Communicates daily scheduling changes to clinical staff

- Registers and updates patients' personal information

- Files and maintains medical and financial records via scanning

- Optimizes patients' satisfaction, provider time, and treatment room utilization by scheduling appointments in person or by telephone

- Keeps patient appointments on schedule by notifying provider of patient's arrival; reviewing service delivery compared to schedule; reminding provider of service delays

- Ensures availability of treatment information by filing and retrieving patient records

- Maintains patient accounts by obtaining, recording, and updating personal and financial information

- Process any incoming and/or outgoing medical records request

- Prepares and types correspondence

- Processes, codes, and completes insurance claim forms

- Processes mail

- Purchases and maintains supplies and equipment

- Performs computer skills in patient billing, transcription, scheduling, insurance claims, accounts receivable, and data base entry

- Performs accounting, billing, and banking procedures

- Arranges for hospital admissions and outside referrals

- Calls in prescriptions to the pharmacy

- Performs Medication prior authorizations

- Performs Medication prior authorizations

- Performs Procedure prior authorizations

- Uses communication skills with appropriate medical terminology

- Follows appropriate legal and ethical professional conduct

- Performs other position-related duties as assigned

CLINICAL

- Complete visit preparations prior to patient visit

- Ensures that exam rooms and procedure rooms are clean, stocked, and appropriately set up each day prior to rooming patients

- Prepares patients for appropriate exams/procedures

- Manages rooming and patient flow

- Measures and records vital signs

- Records patient interview, history, and chief complaint

- Performs medication review and reconciliation

- Notes allergies as well as verifies medications patient is currently using

- Medications patient has discontinued are recorded in visit notes

- Provides patient education with regards to medications, testing, procedures, management of disease, home treatments, etc.

- Gathers appropriate documents and signatures necessary to assist the Clinician in making treatment decisions

- Receives and records lab/radiological test results (may include outside medical records) and ensures that those results and related reports are with the patient’s medical record at the time of the patient’s visit

- Performs routine screening tests

- Collection of lab specimens

- Performs basic lab tests

- Assists physician with exams

- Assists with X-ray (C-arm)

- Performs pre-procedure phone calls

- Performs post-procedure phone calls

- Prepares and administers medications with physician authorization

- Changes dressings, applies bandages, removes sutures and other first aid procedures

- Uses CPR skills when necessary

- Maintains supplies, equipment, stocks and sterilizes instruments

- Must use triage skills to make appropriate patient health assessments and to anticipate physician's needs as they relate to the patients' medical care

- Practices OSHA safety standards

- Performs accurate, legal, and ethical documentation at all times

- Performs other position-related duties as assigned

OTHER RESPONSIBILITIES

- Follows facility and OSHA safety rules and procedures while on assignment

- Follows facility and Guardian Medical Care PLLC Unusual Occurrence Protocol

- Respects cultural and religious practices of patients and other co-workers

- Contributes to team effort by accomplishing related results as needed

- Must exercise utmost diplomacy and tact to provide excellent customer service for patients

- Uses customer service principles and techniques to deal with patients calmly and pleasantly

- Upholds HIPAA regulations

- Punctual and dependent for assigned/confirmed shifts

Position Requirements:

- High school graduate preferred

- One (1) year Medical Receptionist/Medical Records/Float experience in corresponding setting is preferred

- Clear background check and drug screen

- Eighteen (18) years or older

- Federal-, State- and Guardian Medical Care PLLC-required credentials current and on file

- Able to read and write consistent with job requirements; cognitive skills as related to the position

- Proficient interpersonal relations and communicative skills

Working Conditions:

Medical Receptionist/Medical Records/Floats work in well-lighted, clean environments. They constantly interact with other people and may have to handle several responsibilities at once.

Physical Demands:

Medical Receptionist/Medical Records/Floats may spend a great deal of their professional day walking, standing, moving and manipulating equipment, as well as lifting and moving objects, equipment and supplies. It is reasonable to anticipate lifting 20-25 pounds in any given day. Lifting up to 40-50 pounds may occasionally be required, depending on the specific style or type of care provided.

In the performance of certain patient care tasks, the Medical Receptionist/Medical Records/Floats may be expected to have sufficient manual dexterity in order to safely perform various skills and techniques. Tasks and expectations may vary by clinical site and medical practice.

Medical Receptionist/Medical Records/Floats may also be expected to have a level of visual and auditory acuity sufficient to meet the needs of their job tasks. Corrective equipment and devices may enhance the person’s ability to achieve the appropriate level of acuity.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to stand and talk or hear. The employee is frequently required to use hands to finger, handle, or feel; and reach forward with hands and arms. The employee is required to sit and stoop, kneel, or crouch.

Physical Demand Ratings are an estimate of the overall strength requirements that are considered to be important for an average, successful work performance of a specific job. In order to classify the occupation of a worker with a physical demand rating, the most strenuous and frequently performed tasks are evaluated. The overall physical demand rating for a job of the Medical Receptionist/Medical Records/Floats falls within the Light classification according to the Dictionary of Occupational Titles.

Work Location:

• Two locations (St. Marys, GA and Brunswick, GA)

Work Remotely:

• No

Job Type:

• ·Full-time

Salary:

• ·From $11.50 per hour

Job Type: Full-time

Pay: From $11.50 per hour

Benefits:

• 401(k) matching
• Paid time off

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Ability to Relocate:

• Saint Marys, GA 31558: Relocate before starting work (Required)

Work Location: In person

Salary : $12