What are the responsibilities and job description for the Technical Care Specialist position at Guardian Protection Services, Inc.?
Are you interested in working in a growing industry? Increased demand for smart home security has opened a Technical Care Specialist opportunity at Guardian for high-energy people like you.
We provide smart technology, 24/7 professional monitoring, and peace of mind to hundreds of thousands of customers. Our products are installed by experts, monitored by real people, and truly make a difference. We do what we do because of one simple truth: life is better when it’s safe.
What’s In It For You:
- Attractive compensation package
- Comprehensive benefit package starting day 1
- Opportunity to grow within the company
- The chance to be part of a Top 10 company and high-energy employee culture
What you’ll be doing:
- A Technical Care Specialist is our top-level of technical support within Guardian’s Care and Monitoring Operations team.
- You will assist both customers and fellow employees when your expertise is needed to help diagnose security systems, cameras and home automation, making it easy for those you support.
- With the advanced training and materials that will be provided, you will be an integral part in resolving customer questions and reducing unnecessary service calls for the company.
- Be an advocate for safety. Educate customers on products and services making recommendations on the right solutions for their needs and promoting sales.
- Support an ever-changing industry that is fueled by technology.
What You’ll Need:
- Problem solving skills – Identify, assist, and resolve! Utilize your skills and resources to address the needs of our customers.
- A Passion for Technology – We are looking for those individuals that are driven to know more about the technical side of our business and have a desire to learn and self-invest.
- Positive Communication – Enjoy what you do and let the world know it! Demonstrate a friendly and competent communication style that relays troubleshooting solutions that consistently wins customer loyalty.
- Fast paced - Feeling comfortable in a high-volume call center environment will benefit you.
- Demonstrate eagerness – When working on a solo or on a team driven mission!
For immediate consideration, all qualified candidates should apply now!
Guardian Protection Services is an Equal Opportunity Employer.
Guardian Protection Services is an Equal Opportunity Employer.
Who We Are
The Armstrong Group is a family owned and operated collection of diverse companies. What began in 1946 as Armstrong County Line Construction, founded by Jud L. Sedwick in Kittanning, PA, has now grown into an organization that encompasses multiple industries and employs over 2,400 individuals nationwide. Our brands include Armstrong Utilities, Guardian Protection, Armstrong Development, 4Front Solutions, Twin Pops, and Armstrong Comfort Solutions.
Armstrong is an Equal Opportunity Employer.
