What are the responsibilities and job description for the Protection Specialist (3:00p - 11:00p) position at Guardian Protection?
If you are looking for an exciting opportunity with a Company that strives to help you grow professionally then look no further! Based within our award-winning alarm monitoring center, our Protection Specialists perform a pivotal role in processing and responding to customer alarm activations presented via our state-of-the-art automation software.
This call center role is designed with a dedicated approach to creating a superb customer experience, coupled with a focus on creating an impressive environment for our team members to be successful within.
In addition to working with a very upbeat and friendly team, we offer competitive pay and a comprehensive benefit plan including medical, dental, vision, flexible spending, long term disability, life insurance, 401k, and generous paid time off (PTO), all effective immediately upon hire!
What’s In It for You:
- Attractive compensation package
- Comprehensive benefits starting day one
- Opportunities for growth within the company
What You'll Be Doing:
- Responding to various priority alarm notifications, such as burglary and fire alarms, by initiating outbound calls to customer contacts and emergency first responders in accordance within established procedures.
- Processing inbound calls relating to alarm events, providing secure and customer centric assistance.
- Working within a collaborative team environment in the alarm monitoring center (Central Station) that maintains a 24/7 operation providing schedules that are focused on providing a solid work-life balance…no shift bids and 8-hour days with paid lunches! Shift differential bonus potential dependent upon shift worked.
- Attention to detail and accuracy is vital, ensuring that actions are reflective of established procedures and with a keen focus on the highest professional standards of efficient documentation.
What You'll Need:
- Positive Communicators – Clear tone and customer oriented.
- Customer focused – Supporting a holistic customer centric approach.
- Application navigators – Skillfully maneuver within software application.
- Speed and accuracy –A minimum typing speed of 35 wpm is required.
- Calm and collective – Effectively control emergency situations.
Job Type: Full-time
Pay: From $19.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Flexible schedule
- Health insurance
- Life insurance
- Paid time off
- Referral program
- Vision insurance
Schedule:
- 8 hour shift
- Evening shift
Experience:
- Call center: 1 year (Preferred)
Ability to Commute:
- Warrendale, PA 15086 (Required)
Work Location: In person
Salary : $19
