Alarm Dispatcher

Northwest Alarm Monitoring is a privately owned U. L. Listed alarm monitoring station that has been providing monitoring services since 1984. We are a CSAA Five Diamond Certified Central Monitoring Station serving dealers & integrators throughout Washington, Oregon & Idaho.

Core Duties:

• Processing over-the-phone requests
• Dispatching on Fire, Security, Medical, and Life/Safety alarm events
• Comprehend and evaluate alarm signal events quickly and accurately
• Review account signal traffic history accurately and quickly
• Relay account/signal information in a complete and informationally dense manner

This list is not exhaustive. Other duties, responsibilities, and activities may change or be assigned as needed.

Job Requirements:

• Excellent Communication Skills
• Fluency in written and spoken English
• Type 25 words per minute
• Prior Customer Service or Call Center Experience Preferred
• Ability to remain calm in high pressure situations

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Pay: $20.00 per hour

Schedule:

• • 8-hour shift with the following schedules available: Weekend shift, graveyard shift, swing shift
• Must remain flexible - schedule may vary due to business needs

Work Location: In person in Yakima. The station is a 24/7 operation with on-site attendance required.

Job Type: Full-time

Ability to commute/relocate:

• Yakima, WA - Reliably commute or planning to relocate before starting work (Required)

We're an equal-opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.