What are the responsibilities and job description for the Business Systems Support Specialist position at Guardian?
Guardian has an immediate opportunity for a Full-Time Business Systems Support Specialist to join our team!
This position will work out of our Corporate office offering support to our site teams across OR, WA, AZ, and TX.
We are seeking a detail-oriented Business Systems Support Specialist to join our team. This role is responsible for providing technical and operational support for business systems, troubleshooting issues, assisting with system updates, and ensuring efficient system functionality. The ideal candidate is a problem-solver with strong analytical skills, excellent communication, and the ability to collaborate across multiple departments.
For this position, we are seeking a dynamic self-starter who enjoys working with others and excels in a fast-paced office environment. The ideal candidate will be highly organized, professional and communicative. One or more years of experience with property management software, business systems support, and Microsoft Power BI highly preferred.
Compensation: $DOE/yr benefits!
Benefits: Medical/Vision/Prescription Insurance, Dental Insurance, Medical/Dependent Care FSA, Life/AD&D Insurance, Employer-matched 401-K, Vacation, Sick Time, Paid Holidays, Employee Assistance Program.
Schedule: 40 hours / week, Monday-Friday
Guardian provides a culture in which employees are encouraged to learn new skills and develop their existing strengths. Upward mobility is a reality here! We provide ample training and opportunity for anyone who desires to take their property management career to the next level! Interested in growing along with one of the leading property management companies in the Northwest? This could be the perfect opportunity for you!
Qualification Requirements
The requirements listed below are representative, but not exclusive of the knowledge, skill and/or ability required:
- High School diploma required.
- Accounting or bookkeeping experience required.
- Yardi software experience highly recommended.
- Microsoft Power BI experience highly recommended.
- Strong problem-solving skills with a keen attention to detail.
- Ability to communicate technical concepts in a user-friendly manner.
- Proficiency in Microsoft Office Suite (Excel, Word, Outlook).
- 1 or more years of experience in business systems support, IT helpdesk, or a similar role.
- 1 or more years of experience in a real estate related industry recommended.
Essential Functions
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily with or without reasonable accommodations. Other duties may be assigned.
- Provide frontline support and resolve support requests through the Guardian Helpdesk, ensuring efficient and accurate resolution of system related support needs, including:
- Correcting resident ledgers
- Addressing technical support requests
- Auditing Accounts Receivable reports to identify and resolve discrepancies in collaboration with Community Managers, Portfolio Managers and Accounting Staff.
- Vendor management
- Provide guidance and training to personnel on Yardi software, ensuring effective utilization of system functionality, best practices and process improvements.
- Regularly interface with users to assess system needs and implement improvements for efficiency and functionality.
- Work closely with internal teams to identify system inefficiencies and recommend improvements.
- Document system processes, user guides, and troubleshooting steps to enhance team knowledge.
- Support data management efforts, including data entry, validation, and reporting.
- Maintain and optimize the Power BI environment, ensuring data accuracy while supporting business reporting needs.
- Collaborate with departments to test new system features and updates.
- Support the Director of Business Systems with special projects, system implementations and enhancements as needed.
- Follow and adhere to Guardian and client policies and procedures.
- Active participation in team meetings.
- Attend and participate in training classes
Team Responsibilities
- Develop and submit an action plan to supervisor to ensure seamless coverage during absences.
- Ensure adherence to best practices in all applicable processes to maintain efficiency and consistency.
- Support the Director of Business Systems with special projects, system implementations and strategic initiatives.
- Actively participates in team meetings, contributing insights and collaborating on solutions.
- Engage in cross-departmental communication to gain a deeper understanding of processes and enhance workflow integration.
- Attends and participates in professional development and training opportunities to stay current with industry best practices.
- Works independently with a high degree of autonomy, demonstrating strong problem-solving and decision-making skills.
- When remote, maintains flexibility to work in-office as needed to support key projects and initiatives.
Guardian – Company Description
Guardian is a developer, owner, and operator of multifamily properties, providing innovative real estate solutions dedicated to community and housing for all. Based in the Pacific Northwest, our customer-focused team is committed to supporting and lifting the communities we serve. Since 2002, Guardian has developed or acquired 11,000 multifamily units and 350,000 square feet of commercial space. With more than 400 team members, our management portfolio consists of 125 communities across four states.
The Guardian Experience – Our People
Property Management is our strength. People have always been our passion. We are proud to have been recognized through employee surveys as a Top Workplace employer in 2022 and 2023. Our team is, and has always been, actively engaged in superior real estate management and enhancing the communities in which we live and work. The company is also an active contributor to a variety of housing and education causes, and in 2023, Guardian was named the Top Philanthropic organization for medium-size companies in its headquarters region. In this economy, companies come and go. As a third-generation, family owned firm, Guardian’s growth and stability has evolved the company into a leading Pacific Northwest real estate management and investment firm.
Guardian Offers
In addition to competitive salaries, 401(k), Vacation, Sick Time, and paid Holidays, we offer a culture in which individuals work and participate in collaborative team environments and are encouraged to continue to grow both professionally and personally.
AAP/EEO Statement
This institution is an equal opportunity provider and employer.
If you wish to file a Civil Rights program complaint of discrimination, complete the USDA Program Discrimination Complaint Form, found online at http://www.ascr.usda.gov/complaint_filing_cust.html, or at any USDA office, or call (866)632-9992 to request the form. You may also write a letter containing all of the information requested in the form. Send your completed complaint form or letter to us by mail at U.S. Department of Agriculture, Director, Office of Adjudication, 1400 Independence Avenue, S.W., Washington, D.C. 20250-9410, or by fax at (202) 690-7442.
