What are the responsibilities and job description for the Security Operations Manager position at GuardTexas?
Overview
Manages overall field services, operations, and functions in assigned areas, including post reviews, inspections, emergency response, client liaison, post order compliance reviews, and performance of duties in accordance with client procedures and state and federal regulations.
Job Skills / Requirements
1. Ensures the delivery of high quality customer service through regular contact with clients
2. Manages and coordinate all security operations and programs
3. Partners with client location to ensure proper utilization and execution of security programs
4. Recruits, selects, orients, trains, and develops staff in collaboration with Corporate Human Resources
5. Plans, assigns and directs work, coaching employees to enhance skills and carries out disciplinary action as necessary
6. Builds relationships with staff, maintains a positive, professional work environment in full compliance with applicable laws, regulations, policies, procedures, and ensures employees understand and comply
7. Ensures compliance with general and specific post orders, including necessary segment training
8. Responds in a timely manner to events, issues, staffing deficiencies, and client requests
9. Ensures scheduling is handled effectively to meet client requirements while controlling labor costs
10. Maintains up-to-date and accurate timekeeping systems and records
11. Ensures employees are provided with the necessary equipment and uniforms and control of inventory
12. Performs additional functions, duties, and specific tasks of a similar nature and scope necessary to achieve assigned business objectives
Job Requirements:
-The physical and mental capacity to perform all essential functions, with or without a reasonable accommodation
- Maintain composure under conditions of stress, urgency, an din pressure situations
- Visual acuity to observe, receive, and otherwise obtain information from all relevant sources
- Active listening to give full attention to what others are saying, understand the points made, ask questions as appropriate, and not interrupt at inappropriate times
- Critical thinking and sound judgment to use logic and reasoning to identify strengths and weaknesses of alternative solutions and choose the correct approach
- Reading comprehension to understand written sentences and paragraphs in work related documents
- Ability to handle multiple tasks concurrently
- Regular use of vehicle required in the performance of duties
- Occasional walking, reaching with arms and hands, stooping, kneeling, crouching, and crawling in the performance of site surveys
Qualifications and Education Requirement:
-Bachelor's degree or equivalent combination of education and work experience in the security industry
- Knowledge of security operations
- Knowledge of business operations management and human resources administration
- Use of personal computer and Microsoft Office Suite
- Strong customer service and service delivery orientation
Preferred skills:
Performance Management, Staffing, Management Proficiency, Coordination, Coaching, Developing Standards, Process Improvement, Decision Making, Strategic Planning, Quality Management, Teamwork, Time Management, Conflict Management, Verbal and Written Communication
Education Requirements (Any)
Bachelor's Degree preferred (not required) or equivalent work experience in sales
High School Diploma or Equivalent
Additional Information / Benefits
2. Manages and coordinate all security operations and programs
3. Partners with client location to ensure proper utilization and execution of security programs
4. Recruits, selects, orients, trains, and develops staff in collaboration with Corporate Human Resources
5. Plans, assigns and directs work, coaching employees to enhance skills and carries out disciplinary action as necessary
6. Builds relationships with staff, maintains a positive, professional work environment in full compliance with applicable laws, regulations, policies, procedures, and ensures employees understand and comply
7. Ensures compliance with general and specific post orders, including necessary segment training
8. Responds in a timely manner to events, issues, staffing deficiencies, and client requests
9. Ensures scheduling is handled effectively to meet client requirements while controlling labor costs
10. Maintains up-to-date and accurate timekeeping systems and records
11. Ensures employees are provided with the necessary equipment and uniforms and control of inventory
12. Performs additional functions, duties, and specific tasks of a similar nature and scope necessary to achieve assigned business objectives
Job Requirements:
-The physical and mental capacity to perform all essential functions, with or without a reasonable accommodation
- Maintain composure under conditions of stress, urgency, an din pressure situations
- Visual acuity to observe, receive, and otherwise obtain information from all relevant sources
- Active listening to give full attention to what others are saying, understand the points made, ask questions as appropriate, and not interrupt at inappropriate times
- Critical thinking and sound judgment to use logic and reasoning to identify strengths and weaknesses of alternative solutions and choose the correct approach
- Reading comprehension to understand written sentences and paragraphs in work related documents
- Ability to handle multiple tasks concurrently
- Regular use of vehicle required in the performance of duties
- Occasional walking, reaching with arms and hands, stooping, kneeling, crouching, and crawling in the performance of site surveys
Qualifications and Education Requirement:
-Bachelor's degree or equivalent combination of education and work experience in the security industry
- Knowledge of security operations
- Knowledge of business operations management and human resources administration
- Use of personal computer and Microsoft Office Suite
- Strong customer service and service delivery orientation
Preferred skills:
Performance Management, Staffing, Management Proficiency, Coordination, Coaching, Developing Standards, Process Improvement, Decision Making, Strategic Planning, Quality Management, Teamwork, Time Management, Conflict Management, Verbal and Written Communication
The needs of our clients are the first priority for our officers. On occasion, job locations change to meet the needs of our business and clients, and officers are expected to be as flexible with schedules.
We offer a range of competitive benefits, including overtime for worked holidays and access to credit union membership for you and your family. Insurance is available the first day of the month after 60 days of full time employment. After one year, you qualify for paid vacation, reimbursement of uniform deposits, and Company payment of PSB fees to maintain a current registration.
Benefits: Medical Insurance, Life Insurance, Dental Insurance, Vision Insurance, Paid Vacation, Paid Sick Days, Paid Holidays
Screening Requirements: Motor Vehicle, Drug Screen, Criminal Background Check
We offer a range of competitive benefits, including overtime for worked holidays and access to credit union membership for you and your family. Insurance is available the first day of the month after 60 days of full time employment. After one year, you qualify for paid vacation, reimbursement of uniform deposits, and Company payment of PSB fees to maintain a current registration.
