What are the responsibilities and job description for the Director of Community & Programs position at Guardz?
Established in 2022, Guardz rapidly emerged as a noteworthy player in the cybersecurity sphere, securing $35M in funding and rallying a dedicated team of 80 industry professionals. Our vision is to foster a safer digital landscape for small and medium businesses across the globe. To this end, we introduced our comprehensive all-in-one Secure & Insure platform, and continue to grow and expand our team, our partnerships and our revenue.
We are seeking a highly experienced and well-connected community leader who understands the MSP industry inside and out. This is not a marketing role but a strategic and engagement-focused position. The ideal candidate has a deep understanding of MSPs, has either worked at an MSP or within a vendor/industry organization serving MSPs, and is already an active participant in key MSP communities, peer groups, and industry programs.
This role requires someone who is both a strategic thinker and hands-on executor, capable of shaping Guardz's community approach, driving meaningful engagement, and influencing the broader MSP landscape.
Responsibilities:
We are seeking a highly experienced and well-connected community leader who understands the MSP industry inside and out. This is not a marketing role but a strategic and engagement-focused position. The ideal candidate has a deep understanding of MSPs, has either worked at an MSP or within a vendor/industry organization serving MSPs, and is already an active participant in key MSP communities, peer groups, and industry programs.
This role requires someone who is both a strategic thinker and hands-on executor, capable of shaping Guardz's community approach, driving meaningful engagement, and influencing the broader MSP landscape.
Responsibilities:
- Develop and execute a comprehensive MSP community engagement strategy, ensuring alignment with Guardz's growth objectives and fostering meaningful relationships within the industry.
- Actively engage in online MSP communities (Reddit, Facebook groups, LinkedIn, etc.), driving discussions, sharing insights, and positioning Guardz as a trusted industry voice.
- Manage and expand the Guardz Advisory Board, facilitating ongoing collaboration, collecting valuable feedback, and driving community-driven product insights.
- Represent Guardz in MSP peer groups and industry associations (e.g., IT Nation Evolve, GTIA, etc.), building partnerships and identifying new opportunities for engagement.
- Serve as a thought leader and product evangelist, participating in speaking engagements, hosting webinars, and moderating industry roundtables to amplify Guardz's message.
- Collaborate with product and marketing teams to refine messaging, contribute to product launches, and identify strategic opportunities for Guardz to connect with MSPs through partnerships and co-branded initiatives.
- 5 years of experience in community management, MSP industry engagement, or similar roles.
- Deeply embedded in the MSP ecosystem, with strong existing relationships in the community.
- Proven track record of building and managing industry communities, growing engagement, and driving influence.
- Strong communication and storytelling skills, comfortable with public speaking, webinars, and panel discussions.
- Strategic mindset with hands-on execution ability, capable of connecting big-picture goals with tactical implementation.
- Experience working at an MSP or for a vendor/organization that serves MSPs, with a deep understanding of IT/cybersecurity challenges for MSPs and SMBs.
