What are the responsibilities and job description for the Ambassador Community Marketing Specialist position at Guayaki Yerba Mate?
We're looking for a Community Marketing Specialist, Ambacebador to help elevate the Guayakí Ambassador (Ambacebador) experience within the community and across Guayakí and Ambacebador social media channels. We are looking for an enthusiastic, positive community builder that lives and breathes the value of connectivity. Emotionally intelligent and digitally astute, you'll work collaboratively with the Cebador Community and Communications team to deliver a fun, human and positive experience for our Guayaki Yerba Mate Ambacebador members. This is a full-time position reporting to the Community Marketing Manager.
This a hybrid position, and this person will be expected to be in our Venice Beach office at least 2-3 times a week.
How you'll help:
Ambacebador
- In partnership with the Ambacebador Community Manager, brainstorm email blasts, SMS campaigns, and communication initiatives to keep the community informed and inspired
- Collaborate and brainstorm ideas to increase community engagement within the Ambacebador app and social media account in partnership with the Social Media Manager
- Work within the Social Ladder platform to identify and support a top contributor community strategy
- Continuously refine existing processes, communications, and materials to ensure relevance and impact
Ambacebador Engagement
- Using Outlook, review, respond and route Ambacebador inbox inquiries to the appropriate Guayakí team members ensuring inbox is responded to in a timely manner.
- Monitor and respond to Ambacebador feedback and inquiries in app and Ambacebador social channels
- Work with the Cebador Community team to maximize engagement across all initiatives
- Identify and route potential community and brand building opportunities to Community Manager
What you'll bring to the table:
- Education level: Bachelor’s Degree
- Demonstrated passion in Guayaki’s regeneration-driven business model, the brand, and the product
- Thoroughly know, understand, and engage in meaningful discussions about the company's values and products.
- Personable and accountable to both internal and external stakeholders
- Emotional intelligence and empathy
- Strong written and verbal communications skills
- Self-motivated, curious, and proactive
- Approaches new and different ideas with curiosity and open-mindedness
- Experience as a participant within the Guayaki Community necessary
- Reliably commit to contracted hours and tasks allocated, show transparency with line manager and act professionally in all interactions with the business.
How you’ll be successful in this role:
- Passion for Guayaki's regeneration-driven business model, the brand, and the product
- Ability to juggle several changing tasks week to week adapt to changing needs
- Professional team-player and collaborator with great oral and written skills
- Enjoyment when connecting with new people
- Approaches new and different ideas with curiosity and with an open-mind
What we offer:
