GUCCI Client Advisor

Summary If you are a Dream-maker, this is the place for you. Together, we’ll create the real fabric of Gucci. A community of people united by the same passion: breaking new ground in the fashion world and beyond. The position we’re offering is for someone able to let others shine by expressing themselves. Not an ordinary role. You’ll have the opportunity to encourage your team towards success by promoting the philosophy and values of the brand. The Client Advisor is a Gucci Ambassador and is an integral role in nurturing brand loyalty. The key responsibilities include the delivery of excellent service to our clients and the achievement of the monthly sales objectives. Job Description Key Accountabilities Sales & Client Service Maintain and grow the clientele base by active engagement and excellent client service by active client engagement and regular communication Play an active role as Brand Ambassador by inculcating the brand vision to instill consumer brand loyalty Proactive achievement of monthly sales objectives Follow-up on client enquiries and requests, including after sales services, proactively and independently Offer exceptional service standards, suggestions and alternatives, as well as anticipating future needs Take a proactive learning approach in understanding best sellers, new arrivals, product knowledge and all category information Exercise team work and collaboration to ensure that client needs are placed at top priority Visual Merchandising Management Collaboration with the Visual Merchandising team to maintain and upkeep VM to be aligned with the WW visual guidelines Operations Adhere to all in-store SOPs Assist with cashiering and daily closing settlement Stocks receiving and packing in the respective categories assigned All other related duties as assigned by the Store Manager Inventory Control Conduct category scans for inventory purposes Assist with stock maintenance and cycle counts Replenishment of display merchandise as required Key Requirements Minimum 2 to 3 years of experience in a similar capacity from the retail or service industry preferably with a proven track record in luxury fashion Customer service oriented and driven in sales Independent individual with strong decision making skills Inquisitive mindset with the ability to engage Passionate in growing a career within the luxury fashion industry Job Type Regular Start Date 2023-07-15 Schedule Full time Organization Gucci Malaysia Kering is a global Luxury group which manages the development of a series of renowned Houses in fashion, leather goods, jewelry and watches: Gucci, Saint Laurent, Bottega Veneta, Balenciaga, Alexander McQueen, Brioni, Boucheron, Pomellato, Dodo, Qeelin, as well as Kering Eyewear. In 2021, Kering had 42,000 employees and restated revenue of €17.6 billion. Kering is a major player in the luxury sector. By placing creativity at the heart of its strategy, Kering empowers its people to lead the way in terms of creative expression while crafting tomorrow's Luxury in a sustainable and responsible way. We capture these beliefs in our signature: “Empowering Imagination.” A shared culture and determination unite our Houses. Together, we are building a unique, passionate and responsible Luxury group, working to push boundaries in a positive way. Join us to shape the Luxury of tomorrow with us.