What are the responsibilities and job description for the Site Hospitality Manager position at Guckenheimer?
Key Purpose
The Site Hospitality Manager is responsible for the effective and efficient functioning of operations within the guidelines established by the client organization and Guckenheimer. The Site Hospitality Manager will drive continuous improvement, optimize performance, and ensure compliance with contract obligations, deploying Guckenheimer standard processes and concepts.
The Site Hospitality Manager is a warm and welcoming, innovative, agile, tech-savvy Placemaker, responsible for creating, organizing, planning, and monitoring our client’s work environment by providing world-class service.
The Site Hospitality Manager will lead, develop, and deliver an exceptional experience for clients, colleagues, and guests while collaborating across all work streams ensuring seamless execution.
As a global organization, ISS Group is committed to making the international community more resilient and just for all people. We encourage diversity and inclusion in their broadest terms, including ethnicity, race, age, gender, gender identity, disability, sexual orientation, religious beliefs, language, culture, and educational background. We look to lead our industry by example and to positively influence the market wherever we operate.
The Site Hospitality Manager is responsible for the effective and efficient functioning of operations within the guidelines established by the client organization and Guckenheimer. The Site Hospitality Manager will drive continuous improvement, optimize performance, and ensure compliance with contract obligations, deploying Guckenheimer standard processes and concepts.
The Site Hospitality Manager is a warm and welcoming, innovative, agile, tech-savvy Placemaker, responsible for creating, organizing, planning, and monitoring our client’s work environment by providing world-class service.
The Site Hospitality Manager will lead, develop, and deliver an exceptional experience for clients, colleagues, and guests while collaborating across all work streams ensuring seamless execution.
- Build and grow the account with an entrepreneurial mindset
- Lead hospitality services to create an exceptional experience for guests, clients, and employees
- Manage daily site hospitality operations, including reception, concierge services, and guest relations
- Coordinate with vendors for facility maintenance, catering, housekeeping, and other services
- Plan and execute on-site events and workplace experiences
- Ensure timely execution of workplace experience initiatives
- Monitor compliance with health, safety, and sanitation regulations
- Hire, train, and supervise staff
- Manage budgets and ensure cost-effectiveness
- Address and resolve client concerns in a professional manner
- Foster a culture of customer service and continuous improvement
- Ensure compliance with ServSafe and HACCP programs and standards
- Build and lead effective teams with a customer-focused approach
- Ability to anticipate client needs and exceed expectations
- Solve customer complaints or issues proactively
- Adapt and pivot in a fast-paced and demanding environment
- Be knowledgeable on current hospitality and food industry trends
- Follow all food safety regulations and best practices
- Manage purchasing, inventory, maintenance, and operational functions
- Establish and maintain strong customer relationships
- Manage client and customer relationships, ensuring high satisfaction
- Lead team meetings using online tools and resources
- Communicate effectively across all levels of the organization
- Develop relationships with local vendors, department leads, and stakeholders
- Passion for hospitality, innovation, and creative experiences
- Strong coaching and team development skills
- Ability to work in a team-oriented environment
- Minimum 3 years of general management experience in multi-unit food service or hospitality
- Proven leadership experience managing a team of 20 employees
- Knowledge of workplace safety, ServSafe certification preferred
- Experience in a corporate dining or high-end hospitality setting is ideal
- Strong financial acumen, including budget management and forecasting
- Proficiency in Google Docs, Microsoft Word, Excel, and PowerPoint
- Train staff to maintain high standards of service and customer engagement
- Ensure a safe and inspiring workplace experience for employees and guests
- Provide high-quality, cost-effective food service that aligns with core program expectations
- Develop and implement hospitality programs and attractive menus
- Hire, train, and supervise staff in compliance with corporate and regulatory guidelines
- Maintain accurate accounting and financial records
- Ensure compliance with health regulations, including NSF and HACCP guidelines
- Implement operational improvements based on client and customer feedback
- Lead procurement, inventory control, and supply chain processes
- Must be able to lift a minimum of 25 lbs.
- Work up to 8 hours a day on your feet
- Ability to work under pressure and meet deadlines
- Flexibility to work evenings and weekends as needed
As a global organization, ISS Group is committed to making the international community more resilient and just for all people. We encourage diversity and inclusion in their broadest terms, including ethnicity, race, age, gender, gender identity, disability, sexual orientation, religious beliefs, language, culture, and educational background. We look to lead our industry by example and to positively influence the market wherever we operate.
Salary : $84,000 - $90,000
