Junior System Administrator

Our Company:

Güdel Inc. is the US subsidiary of Güdel Group, a global manufacturer of robotic automation products, systems and services for welding and metal fabrication. Güdel supplies linear motion modules, robot track motion units, gantry robots and components to OEMs, systems integrators and machine builders serving the automotive, aerospace, logistics, heavy industrial and power generation industries. Güdel Inc. is headquartered in Ann Arbor, Michigan with 45,000 square feet in dedicated manufacturing space, providing North American customers with engineering, design, production, and, customer service support.

Our people:

In Güdel, all team members are empowered to take responsibility and develop innovative solutions to our customers' most challenging problems. We develop a culture in which we learn with from each other. Our foundation is our people that work in a functional organization, where each employee is customer focused, agile, global, simple, competent and highly motivated.

What do you bring to the team?

Güdel Inc. is looking for a Junior System Administrator to join the IT team in Ann Arbor, MI.**  This is a hybrid position in which you will be in the office at least 3 days a week.*

Main job goals 

• Monitor and track IT Ticketing System, assist and follow up on technical issues/tickets and report quarterly IT ticketing metrics pertaining to IT related issues
• Troubleshoot and resolve open tickets, evaluate and maintain end user workstation hardware, monitor and update end-user workstation middleware, antivirus, and software patching processes and perform software compatibility and patch testing.
• Provide IT assistance for operating systems, software and a variety of other software applications used internally.
• Support implementation of new IT systems

Main tasks / responsibilities

• Manage user accounts in Active Directory and other managed systems.
• Create and maintain system images for computer deployment for configuration consistency and time efficiency.
• Build positive relationships with computer manufacturers to assist with IT related issues as needed.
• Secure computer replacement parts and repairs for end-user systems.
• Maintain/update user help guides to educate users to reduce computer related downtime issues.
• Create and document IT systems processes.
• Assist with IT asset database management for inventory and Asset tracking purposes.
• Evaluate user and company needs, research and make recommendations for future upgrades
• Coordinate, manage and facilitate on-boarding of new hires to ensure new users have proper IT equipment to perform their jobs.
• Participate in ongoing end-user training for all software and systems as needed
• Providing end-user support, resolving technical issues and providing technical assistance for all operating systems and applications
• Providing in-person and remote support through use of the telephone or remote access
• Providing new employees with required hardware and appropriate access to the company’s computer systems
• Maintain business software applications.
• Researching, designing, implementing, configuring, monitoring, troubleshooting and evaluating existing and new operating systems and applications.
• Ensure that architecture principles and technology standards are consistently applied and updated as appropriate.
• Testing, validating and installing operating system and application security/performance patches
• Directing third-party vendors who may be involved in diagnosing and correcting system related issues and assisting with solutions.
• Supporting management with IT requests and potential new implementations.
• Researching new IT services/vendors with management as needed for cost containment.
• Ensuring end users have proper computer resources including enough memory and the set up needed to be able to work efficiently.
• Support ISO requirements
• Drive safety and continuous improvement
• Perform other duties as assigned
• Adhere to all Gudel policies, and procedures

Education, professional (skills) and language skills

• Associates degree from two-year College in a related field, or Technical Training Degree with a minimum of 6 month to 1 year similar work experience 
• Strong technical understanding of IT related topics
• Ability to actively listen, process information and communicate effectively
• Ability to organize, plan, and effectively prioritize tasks in a fast-paced environment

Work experience requirements

• 1-2 years’ experience working with windows based operating systems
• 1-2 years’ experience with advanced computer trouble shooting techniques
• Demonstrated experience working with Laptop and Desktop workstation hardware MS Operating systems, MS Office products.
• Proficient use of remote support tools (Remote client access, deployment, and monitoring)
• Working knowledge of batch file, PowerShell, and Visual basic scripting

Special knowledge and abilities / characteristics

• Strong customer-focus
• Strong task oriented and time management skills
• Strong verbal and written communication skills.
• Strong attention to detail and accuracy
• Ability to work independently with minimum supervision
• Ability to follow processes and procedures
• Ability to work overtime and weekends to meet the needs of the business
• Professional and positive approach, self-motivated, strong relationship building skills, and a team player.

Competencies

• In accordance with the "GZO Rules of Procedure and Responsibilities" and the Gudel Group Regulations on “Representation and Signature" (charter of competence).

Information obligations and rights, participation of meetings, reporting

• Regular status/review meetings with Team Leader Mechanical Development or Project Manager
• Timely information in case of schedule delays or non-compliance with project specifications 

Data protection / professional confidentiality

• The rules of the company and employee regulations apply.
• All internal knowledge is to be considered sensitive in principle. The release of internal information, data or documents to third parties (outside the Güdel Group) requires the consent of the supervisor. Contractual protective measures (NDA) must be checked in each case.
• If internal information, data or documents are passed on within the Güdel Group, the recipient must be clearly informed of any restrictions/confidentialities.

*Gudel is not considering candidates who require sponsorship for this position. 

**Relocation will not be offered for this position.