Sales Assistant

Sales Assistant

Guernsey is a growing industry leader in office products and is looking for a Sales Assistant (SA). The SA is responsible for supporting Account Manager (AM) they are assigned in all aspects of their position.

The key responsibilities will include, but not limited to:

1. Provide administrative and sales support as requested by AM.

2. To be available to customers assigned to the AM through current technology (phone, fax, e-mail, cell phone, etc.) so that they may respond to customer inquiries and requirements in a timely fashion.

3. Present Guernsey’s programs to non-customers, as directed by AM, to open them up as new accounts and generate profitable business from them.

4. Develop and maintain a thorough understanding of Guernsey's products, services, resources, systems and tools available to satisfy customer requirements. Take steps to incorporate these as necessary into the customers program to meet their specific needs as directed by the AM.

5. To understand customer issues and work with AM to take appropriate action to resolve them to ensure complete customer satisfaction with Guernsey.

6. Perform all tasks in a timely fashion as established by the AM and Guernsey sales management team.

7. Maintain a working knowledge of the online ordering options, and other technologies, that Guernsey offers its customers, as well as other Guernsey operational systems.

8. Understand Guernsey’s operational capabilities and policies pertaining to them.

9. Interact with customers and co-workers in a professional and courteous manner.

10. Attend sales meetings and training sessions as deemed appropriate by Guernsey management.

KNOWLEDGE, SKILLS, AND ABILITIES

· Willingness to meet new people and establish rapport quickly

· Excellent customer service skills (friendly, courteous and helpful)

· Basic computer proficiency and aptitude to operate technology and software used by Guernsey

· Proven ability to work effectively in a team environment with colleagues

· Ability to effectively plan and set priorities to reach goals

· Strong analytical skills and attention to detail

· Excellent communication and organization skills

· Full understanding of company policies and procedures

OTHER REQUIREMENTS

Transportation – The employee must have the means to visit customer site locations throughout their geographic area of emphasis to meet customer and company expectations.

Communication – The employee must be accessible by phone, email and all commonly used devices and platforms to provide a responsive level of service to their customers.

Guernsey is an equal opportunity employer that is committed to diversity and inclusion. At Guernsey, employment decisions are made regardless of sex, gender identity or expression, sexual orientation, race, ethnic origin, color, creed, religion, national origin, citizenship, age, marital status, physical or mental disability, genetic information or ancestry, protected Veteran or military status, or other characteristics protected by law

Job Type: Full-time

Work Location: In person