Boathouse Shift Supervisor at Fletcher's Boathouse

Compensation Amount

19.00 USD Hourly

Job Summary

Fletcher's Boathouse, managed by Guest Services, Inc., is now hiring seasonal boathouse supervisors for the 2025 season. The season runs from April through October and we are open 7 days a week. The supervisor position is full-time, and staff should expect to work at least 4 days a week. All staff are required to work at least one day a weekend. If you love working outdoors and helping guests, this is a great opportunity for you! Apply today to join our All-Star Team!

The Boathouse Supervisor assists the Unit Managers in all aspects of unit operations and floor management, including equipment and property to facilitate the fulfillment of financial goals and company initiatives. In addition, the Boathouse Supervisor assists in cultivating a team environment that provides exceptional customer service while ensuring all staff members perform at a consistently high level.

Job Description

ESSENTIAL FUNCTIONS

• Ensure complete guest satisfaction at all times. Handle guests' complaints and solve them according to customer service standards.
• Monitor and supervise maintenance of dock and grounds areas to ensure quality standards.
• Assist in supervising and directing the unit's staff at the direction of the Unit Manager and Assistant Manager. Train hourly staff for peak performance and monitor staff's development.
• Maintain and ensure safe facility environment including standards for maintenance and upkeep of unit's equipment, sanitation, dress, cash control, and employee hygiene.
• Notify General Manager of all unusual events, circumstances, or other safety or quality control issues.
• Control and administer boat rentals.
• Assist customers with using equipment and safely getting on and off the equipment
• Perform opening and closing procedures as directed.
• Operate motorboat for area sweeps and water rescues as needed
• Perform end of day closeout to include cash accountability and sales reports.
• Price and stock inventory. Conduct and submit end of month inventories, extension, and summaries.
• Cleaning and sanitizing the site equipment, taking out trash, and cleaning bathrooms
• Maintain awareness of safety issues, and report them immediately to your manager.
• Responding to guest's calls and emails timely and respectively and helping them rebook and edit their reservations
• Other duties as required and asked by your Manager and/or Assistant Manager
  
  

Skill And Knowledge Requirements Include

• High School Diploma or GED.
• Boating or related marina experience.
• Knowledge of sailing and experience preferred
• Computer proficiency with the ability to utilize MS Word, Excel, and Outlook.
• Demonstrated talent for interacting with a wide variety of people.
• Ability to effectively organize and coordinate multiple priorities; ability to work well as a team leader; ability to problem-solve.
• Strong customer service abilities; actively looks for ways to assist customers and coworkers.
• Must be able to swim or be willing to wear a personal flotation device while on duty.
  
  

Physical And Mental Requirements

• Moving about on foot to accomplish tasks, particularly frequent movements from place to place within the unit. Bend, lift, carry, reach/extend arms and hands above shoulder height frequently, or otherwise move in a constantly changing environment. Lifting, carrying, and pushing up to 25 lbs. regularly, 30-35 lbs. frequently, and up to 50 lbs. occasionally.
• Ability to stand for the entire workday and to climb steps regularly.
• Working in wet and slippery conditions. Frequently working in an outdoor, hot, and damp environment.
• Frequently immerse hands in water.
• Reading and writing work-related documents in English.
• Speech recognition and clarity, including the ability to understand the speech of customers and co-workers and the ability to speak clearly so that you can be understood by customers and co-workers in English. Basic proficiency in speaking Spanish, Portuguese (and/or Hindi for MA locations only) preferred
• Constantly communicates and receives verbal communication with other employees in fast-paced environment.
• Physical presence at the job site is essential to perform job duties.
  
  

EQUIPMENT USED

• Typical office equipment (computers, phone system, fax, copiers, scanners, among others).
• All dock equipment and materials (boats, ropes, anchors, among others).
  
  

Founded in 1917, Guest Services has worked tirelessly to earn the reputation as the premier hospitality management company and National Park Service concessionaire in the United States. Guest Services takes great care and pride in providing best-in-class services across a wide variety of client sites including luxury communities, hotels, resorts, government and business dining facilities, full-service restaurants, state and national parks, outdoor recreation, boathouses, marinas, museums, conference centers, senior living communities, health care systems, school and university dining facilities, and specialty retail stores.

Guest Services, Inc. is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment and promotion without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected Veteran status.

OUR COMMITMENT TO DIVERSITY, EQUITY, & INCLUSION: We embrace Diversity, Equity, and Inclusion (DEI) and the richness it brings to our company. Our commitment is to provide an inclusive workplace where individuals can bring their whole selves to work, enabling them to provide the best level of service to our diverse customer base.