What are the responsibilities and job description for the Dock Hand at Natick Boathouse position at Guest Services, Inc.?
Compensation Amount:
Job Summary:
Natick Boathouse, managed by Guest Services, Inc., is now hiring seasonal dock hands for the 2025 season. The season runs from May through October and we are open 7 days a week. The dock hand position is part-time and all staff are required to work at least one day a weekend. If you love working outdoors and helping guests, this is a great opportunity for you! Apply today to join our All-Star Team!JOB SUMMARY
The Boathouse Dock hand is responsible for assisting with all boathouse services offered, quality control, and cash handling procedures; maintains a clean and safe dock area, assists guests safely getting in and out of boats, and secures company property.
Job Description:
ESSENTIAL FUNCTIONS
Maintaining a safe environment at the boating area, following appropriate procedures and guidelines.
Assist with docking of boats and safely help customers on and off rental equipment.
Boathouse maintenance such as cleaning, weeding, removing trash, organizing, and ordering supplies.
Provide excellent customer service to guests, while directing customer issues to supervisor or unit manager.
Provide First Aid & CPR to guests if needed
Identify items and corresponding cost of items and tabulate bills using cash register, calculator, or other price equipment.
Issue receipts, refunds, credit, or change due to customers accurately.
Maintain cash register and contents within.
Maintain awareness of safety issues and report them immediately to your manager .
Any other duties required or requested by your Supervisor or Manager.
SKILL AND KNOWLEDGE REQUIREMENTS INCLUDE
Partial High School education; High School Diploma/G.E.D. equivalent preferred.
Strong customer service abilities; actively looks for ways to assist customers and coworkers.
Ability to recognize when a problem has occurred and communicate it to management.
Must be able to swim or be willing to wear personal flotation device while on duty.
CPR/First Aid Certification (can be trained upon hired)
PHYSICAL AND MENTAL REQUIREMENTS
Moving about on foot to accomplish tasks, particularly frequent movements from place to place within the unit. Bend, lift, carry, reach/extend arms and hands above shoulder height frequently , or otherwise move in a constantly changing environment.
Lifting, carrying, and pushing up to 25 lbs. regularly, 30-35 lbs. frequently , and up to 50 lbs. occasionally.
Ability to stand for the entire work day .
Climbing steps regularly.
Working in wet and slippery conditions. Frequently working in an outdoor, hot, and damp environment.
Frequently immerses hands in water.
Withstanding temperature extremes in outdoor environments and inclement weather.
Reading and writing work-related documents in English.
Speech recognition and clarity, including the ability to understand the speech of customers and co-workers and the ability to speak clearly so that you can be understood by customers and co-workers in English.
Physical presence at the job site is essential to perform job duties.
EQUIPMENT USED
All dock equipment and materials (boats, ropes, anchors, among others).
Typical office equipment (laptops and phone system)
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Founded in 1917, Guest Services has worked tirelessly to earn the reputation as the premier hospitality management company and National Park Service concessionaire in the United States. Guest Services takes great care and pride in providing best-in-class services across a wide variety of client sites including luxury communities, hotels, resorts, government and business dining facilities, full-service restaurants, state and national parks, outdoor recreation, boathouses, marinas, museums, conference centers, senior living communities, health care systems, school and university dining facilities, and specialty retail stores.
Guest Services, Inc. is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment and promotion without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected Veteran status.
OUR COMMITMENT TO DIVERSITY, EQUITY, & INCLUSION: We embrace Diversity, Equity, and Inclusion (DEI) and the richness it brings to our company. Our commitment is to provide an inclusive workplace where individuals can bring their whole selves to work, enabling them to provide the best level of service to our diverse customer base.
