What are the responsibilities and job description for the Front Desk Operations Manager position at Guest Services, Inc.?
Company Overview: At Guest Services, Inc., we are committed to providing exceptional service to our guests. As a leading hospitality provider, we offer a unique opportunity to work in a dynamic and fast-paced environment with breathtaking views of Mount Rainier.
Job Description:
As a Lead Front Desk Agent, you will be responsible for assisting in the supervision of front desk clerks and operations, including checking guests in and out, reservations, and switchboard. You will also provide excellent customer service, respond to guest inquiries, and resolve any concerns or complaints within your scope of authority. Additionally, you will ensure high-quality coordination between the front desk and housekeeping departments, verify charges and credits on guest folios, and collect payment as necessary.
Key Responsibilities:
Job Description:
As a Lead Front Desk Agent, you will be responsible for assisting in the supervision of front desk clerks and operations, including checking guests in and out, reservations, and switchboard. You will also provide excellent customer service, respond to guest inquiries, and resolve any concerns or complaints within your scope of authority. Additionally, you will ensure high-quality coordination between the front desk and housekeeping departments, verify charges and credits on guest folios, and collect payment as necessary.
Key Responsibilities:
- Receive direction from the Front Desk Manager and assist in the overall management of desk operations.
- Coordinate breaks and lunch periods for desk employees.
- Respond to guest inquiries and resolve concerns or complaints within your scope of authority.
- Ensure excellent customer service is provided at all times.
