Land Shuttle Driver - Callville Bay Marina

Compensation Amount

12.00 USD Hourly

Job Summary

The Shuttle (land) is primarily responsible to assist customers with safe transportation to and from the marina, store, parking lot and launching areas to ensure a high level of customer satisfaction.

Job Description

ESSENTIAL FUNCTIONS

• Drive a golf cart and van to transport customers to and from the marina, store, launching and parking lot areas, in a safe and professional manner.
• Greet and assist all customers in a professional and friendly manner.
• Assist customers to enter and exit the vehicle, as needed.
• Effectively and efficiently unload/load customer's luggage and supplies off/on personal vehicles, dock carts, golf carts and vans, as needed.
• Maintain appropriate fuel and oil levels in shuttle vehicles, and maintain cleanliness of all shuttle vehicles, as needed.
• Tell the Maintenance Manager of the need for routine and preventative maintenance for all shuttle vehicles.
• Gather dock carts from marina and parking lots and return to designated areas in an organized fashion.
• Provide excellent, professional customer service to customers, at all times.
• Perform general janitorial duties such as pick-up litter in parking lots and sweep walkways, as needed.
• Repair, secure and/or immediately report any and all safety hazards on property.
• Perform work in a manner protective of human health and the environment and report any deviations of environmental policy to Administration.
• Communicate with customers, Park Service and employees by VHF radio.
• Know and follow all company, Environmental, Health and Safety Management Program policies and procedures.
• Maintain regular and punctual attendance at work.
• Work cooperatively with co-workers and supervisors.
• Any other duties as assigned
• Assist and/or perform duties of the water Shuttle as needed.
• Sweep walkways and entrance ways; sweep, mop and power wash docks as needed to keep clean and free of litter.
• Provide information to customers regarding the resort, the general area, and upcoming resort events.
• Provide information to customers regarding rental vessels and vessel rental procedures and requirements.
  
  

SKILLS AND KNOWLEDGE REQUIREMENTS

• High school diploma or GED, preferred.
• Six months to one year prior driving work experience, preferred
• Previous Hospitality/Resort industry work experience working with the public preferred.
• Read, write, understand and speak English to communicate with customers, co-workers and to follow instructions.
• Valid driver's license and clean driving record.
• Good driving skills.
• Excellent listening, organizational and customer service skills.
• Consistently friendly, helpful in-person demeanor.
• Able and willing to work holidays, weekends, on-call and overtime during periods of high visitation.
• Able to work quickly and handle high volumes during peak hours in a fast-paced environment.
• Knowledge of proper use of cleaning supplies and proper cleaning techniques.
  
  

PHYSICAL AND MENTAL REQUIREMENTS

• Climb stairs and walk/move on a variety of surfaces including tiled, carpeted, concrete, unpaved, uneven and sometimes slippery surfaces.
• Stand/remain upright for up to 4 hours at a time.
• Sit/remain seated and drive/operate a golf cart and/or van up to 4 hours at a time.
• Work outdoors in a variety of weather conditions including extreme cold, hot and stormy weather for entire shift.
• Balance/stabilize, stand/remain upright and walk on uneven and moving surfaces (marina docks).
• Bend, kneel, stoop and/or squat repetitively.
• Twist and turn repetitively.
• Reach down, forward, overhead repetitively.
• Use and carry a VHF radio, daily.
• Able to use general cleaning chemicals and supplies.
• Push/pull dock carts.
• Push/pull , lift and use a broom and mop daily.
• Close vision, distance vision and ability to adjust focus.
• Able to lift, carry, load and unload luggage and other personal items, weighing up to 75 pounds.
  
  

Education And/Or Experience Required To Perform Job Duties

Founded in 1917, Guest Services has worked tirelessly to earn the reputation as the premier hospitality management company and National Park Service concessionaire in the United States. Guest Services takes great care and pride in providing best-in-class services across a wide variety of client sites including luxury communities, hotels, resorts, government and business dining facilities, full-service restaurants, state and national parks, outdoor recreation, boathouses, marinas, museums, conference centers, senior living communities, health care systems, school and university dining facilities, and specialty retail stores.

Guest Services, Inc. is an Equal Opportunity employer. All qualified applicants will receive consideration for employment and promotion without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected Veteran status.

OUR COMMITMENT TO DIVERSITY, EQUITY, & INCLUSION: We embrace Diversity, Equity, and Inclusion (DEI) and the richness it brings to our company. Our commitment is to provide an inclusive workplace where individuals can bring their whole selves to work, enabling them to provide the best level of service to our diverse customer base.