What are the responsibilities and job description for the Lead Front Desk Associate position at Guest Services, Inc.?
Job Summary: We are seeking an experienced Lead Front Desk Agent to join our team at Guest Services, Inc. In this role, you will be responsible for supervising front desk clerks and operations, providing exceptional customer service, and ensuring seamless coordination between departments. If you have strong leadership skills, excellent communication abilities, and a passion for delivering outstanding service, we encourage you to apply.
Responsibilities and Duties:
Responsibilities and Duties:
- Assist in the supervision of front desk clerks and operations.
- Provide excellent customer service to guests, responding to inquiries and resolving concerns or complaints.
- Ensure high-quality coordination between front desk and housekeeping departments.
- Verify charges and credits on guest folios and collect payment as necessary.
