Reservationist- Lake Roosevelt

Compensation Amount:

16.66 USD Hourly

Job Summary:

The Reservations Agent must have the ability to make reservations, make outbound calls, email, and communicate with guests. Check customers in and out.

Job Description:

ESSENTIAL FUNCTIONS

• Manage call activity, email activity, and messaging activity.
• Effectively and respectfully communicate with customers verbally and through email or messaging.
• Develop a full working knowledge of the company brand.
• Respond to guest inquiries (through voice, and email) and assist in resolving customer complaints.
• Accurately post charges and refunds to reservations when necessary.
• Perform department opening and/or closing procedures.
Represent the company in a professional and positive manner at all times. Maintain and enhance the company
• 's image when interacting with clients, guests, associates, and vendors.

SKILL AND KNOWLEDGE REQUIREMENTS

High School Diploma. Minimum of at least 18 years of age.

• Some job-related experience preferred.
• Computer proficiency with the ability to utilize Office 365 as well as Property Management System (PMS) experience.
• Demonstrated talent for interacting with a wide variety of people, ability to effectively organize and coordinate multiple priorities; ability to learn and develop new skills; ability to problem solve.
• Solid organizational skills for learning and maintaining information. Ability to quickly find/access data for guest assistance.
• Excellent interpersonal, administrative, telephone and other communication skills.
• Strong customer service abilities. Actively looks for ways to assist customers and coworkers.

PHYSICAL AND MENTAL REQUIREMENTS

• Ability to sit or stand at a desk in front of a computer for the entire workday.
• Reading and writing work-related documents in English.
• Speech recognition and clarity, including the ability to understand the speech of customers and co-workers and the ability to speak clearly so that you can be understood by customers and co-workers in English.
• Constantly communicates and receives verbal communication with other employees in a fast-paced environment.
• Lifting, carrying, and pushing up to 15lbs., occasionally up to 30 lbs. (seldom).
• Occasionally stoop, kneel, or crouch.

EQUIPMENT USED

• Typical office equipment (computer, phone system, fax, copiers, scanners, headsets, among others)
• Property Management System (PMS), Microsoft Office/Office 365 (including Outlook & teams)

Founded in 1917, Guest Services has worked tirelessly to earn the reputation as the premier hospitality management company and National Park Service concessionaire in the United States. Guest Services takes great care and pride in providing best-in-class services across a wide variety of client sites including luxury communities, hotels, resorts, government and business dining facilities, full-service restaurants, state and national parks, outdoor recreation, boathouses, marinas, museums, conference centers, senior living communities, health care systems, school and university dining facilities, and specialty retail stores.

Guest Services, Inc. is an Equal Opportunity employer. All qualified applicants will receive consideration for employment and promotion without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected Veteran status.

OUR COMMITMENT TO DIVERSITY, EQUITY, & INCLUSION: We embrace Diversity, Equity, and Inclusion (DEI) and the richness it brings to our company. Our commitment is to provide an inclusive workplace where individuals can bring their whole selves to work, enabling them to provide the best level of service to our diverse customer base.