Server- Big Leaf Grill (Seasonal)

Compensation Amount:

15.00 USD Hourly

Job Summary:

The Big Leaf Grill Server is responsible for taking food and drink orders, bussing tables, alcohol service, and coffee service. Serving guests in an assigned section of the dining room in a prompt, courteous and efficient manner. The server must ensure the correct billing procedures and provide excellent service to guests, ensuring the level of service meets the company's policies and standards.

Job Description:

ESSENTIAL FUNCTIONS

• Greeting guests in a polite, positive manner; takes beverage orders, food orders, and provides bread service.
• Check guest identification to ensure that they meet minimum age requirements for consumption of alcoholic beverages.
• Serve alcoholic beverage in accordance with company policy and local & federal law.
• Brew coffee, tea, and specialty coffee drinks while providing excellent customer care.
• Answer questions about the menu. Be knowledgeable of recipes and ingredients. Be able to explain how various items are prepared, describing ingredients, and cooking methods. Suggest menu items, specials, and other upsell items.
• Submit food order into kitchen using POS system.
• Serve guests their desired entrees in a friendly, efficient manner.
• Maintain pleasant dining experience. Check on guests periodically throughout their meals and attend to their needs.
• Deliver check, process payment, and completes transaction making accurate change when necessary.
• Perform clean-up duties after each meal service; and prepare and set up for the next meal.
• Set and clear guest tables during meal service. Assist in maintaining the cleanliness of all areas of the restaurant.
Keep assigned tables clean and properly set up, including sweeping, vacuuming and arranging tables and chairs.
• Stock service areas with supplies such as alcohol, coffee, food, paper goods, tableware, and linens.
• Report gratuities at the end of each shift as required by Company policy and law.
• Performs such other related duties as directed or required.

SKILL AND KNOWLEDGE REQUIREMENTS INCLUDE

• High School Diploma/G.E.D. equivalent required
• Barista and serving experience are strongly preferred.
Strong sanitation habits.
• Strong customer service abilities; actively looking for ways to assist customers and coworkers.
• Ability to recognize when a problem has occurred and communicate it to management.

PHYSICAL AND MENTAL REQUIREMENTS

• Moving about on foot to accomplish tasks, particularly frequent movements from place to place within the unit. Bend, lift, carry, reach/extend arms and hands above shoulder height frequently, or otherwise move in a constantly changing environment.
• Lifting, carrying, and pushing up to 25 lbs. regularly, 30-35 lbs. frequently, and up to 50 lbs. occasionally.
• Ability to stand for the entire workday.
• Climbing steps regularly.
• Withstanding temperature extremes in freezer, refrigerator walk-in and grill areas.
• Reading and writing work-related documents in English.
• Speech recognition and clarity, including the ability to understand the speech of customers and co-workers and the ability to speak clearly so that you can be understood by customers and co-workers in English.
• Constantly communicates and receives verbal communication with other employees in a fast-paced environment.
• Physical presence at the job site is essential to perform job duties

EQUIPMENT USED

• Coffee equipment- grinders, brewers, espresso machines, etc.
• Touch-screen computer or register/POS system.
• Credit card machine.
• Bus tubs, tray jacks, and serving trays.
• Beverage machines and equipment.
• Cleaning Supplies (including detergents, chemicals, mops, brooms, scourers, hand towels, etc.).
• Required Personal Protective Equipment (PPE) used: goggles, gloves, cut glove

Founded in 1917, Guest Services has worked tirelessly to earn the reputation as the premier hospitality management company and National Park Service concessionaire in the United States. Guest Services takes great care and pride in providing best-in-class services across a wide variety of client sites including luxury communities, hotels, resorts, government and business dining facilities, full-service restaurants, state and national parks, outdoor recreation, boathouses, marinas, museums, conference centers, senior living communities, health care systems, school and university dining facilities, and specialty retail stores.

Guest Services, Inc. is an Equal Opportunity employer. All qualified applicants will receive consideration for employment and promotion without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected Veteran status.

OUR COMMITMENT TO DIVERSITY, EQUITY, & INCLUSION: We embrace Diversity, Equity, and Inclusion (DEI) and the richness it brings to our company. Our commitment is to provide an inclusive workplace where individuals can bring their whole selves to work, enabling them to provide the best level of service to our diverse customer base.