Billing Adjustment Coordinator - GWW - Greco - US

Job Summary

The Billing Adjustment Coordinator is responsible for the processing of billing and cost adjustments (i.e., credits for damaged products, incorrect shipment counts, wrong products, etc.) needed to reconcile customer invoices, vendor purchase orders, and general ledger accounts. Heavy data entry volume exceeds 350 transactions daily.

Responsibilities

• Following receipt of a Credit Authorization form from the Sales and Customer Service teams, ensure proper authorization is received and enter adjustments to PeopleSoft.
• Review supporting documentation for completeness ensuring there is an applicable invoice or purchase order to apply credit or adjustment against. Research discrepancies and/or obtain and update missing information.
• Provide Sales teams with updates or status on pending or processed credits and adjustments, and address inquiries and/or complaints.
  
  

Qualifications

Education

• High School degree or GED equivalent required.
• Associates or Bachelor's degree preferred.
  
  

Experience

• 1-3 years related billing and data entry experience.
• PeopleSoft ERP preferred.
  
  

Professional Skills

• Excellent communication (verbal and written), interpersonal and professional interactive skills are necessary to perform at a high degree of proficiency.
• Ability to effectively present information and respond to questions from suppliers, customers, management and inter-department staff.
• Capable of working with internal staff from other departments in a proactive and constructive manner.
• Respond promptly to requests for service and assistance as needed.
• Follow up as needed.
• Ability to prioritize and manage multiple priorities/deadlines and shift priorities as necessary.
• Uses time effectively.
• Identifies and resolves problems in a timely manner.
• Gathers and analyzes information skillfully.
• Develops alternative solutions.
• Displays willingness to make decisions.
• Exhibits sound and accurate judgment.
• Makes timely decisions.
• Approaches others in a tactful manner.
• Reacts well under pressure.
• Follows through on commitments.
• Team player attitude with the ability to work independently.
• Attention to details and accuracy.
• Proficient use of MS Office (Word, Excel and Outlook).
  
  

Physical Demands

The physical, mental, and environmental conditions in which the work is performed. The demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions of this job.

• Regularly required to sit, stand, walk and use hands and fingers to operate a computer keyboard, mouse, and telephone to talk and hear.
• Frequently required to sit and reach with hands and arms.
• Must occasionally lift and/or move up to 10 pounds.
  
  

Work Environment

• May require limited travel (LessThan5%) to and from other office and customer locations to attend company events, staff meetings or training sessions.
• May be required to utilize personal vehicles for business travel that may result in long periods of sitting. Must maintain a valid driver license with a driving record that meets Company minimum standards and current automobile insurance coverage as set forth by Sysco.
• The noise level in the work environment is usually moderate
• May require evening work depending on business needs.
  
  

This job description indicates in general terms, the type and level of work performed as well as the typical responsibilities of employees in this classification. The duties described are not to be interpreted as being all-inclusive to any specific employee. Management reserves the rights to add, modify, change or rescind the work assignments of different positions and to make reasonable accommodations so that qualified employees can perform the essential functions of the job. Nothing in this position description changes the at-will employment relationship existing between the Company and its employees. This job description supersedes prior job descriptions.