Executive Housekeeper

Currently hiring an Executive Housekeeper, full-time, year-round.

Pay: Based on experience

Job Description Summary:

Responsible for the day to day operations of the Housekeeping and Laundry Departments and supervision of staff members. Maintain franchise standards and retain high employee morale.

Job Tasks:

· Plan, organize, designate and schedule daily cleaning and sanitation of hotel guest rooms and public areas.

· Maintain a high quality control of room cleanliness and room maintenance.

· Supervise departmental staff, including all aspects of employment and performance evaluations.

· Train and develop staff members (initial and ongoing).

· Trains all personnel using the required training materials and adheres to the stipulated training schedule.

· Conduct 90 day and annual performance evaluations.

· Manage departmental budget as determined in conjunction with the Manager to include meeting the minutes per room standards for cleaning rooms and processing laundry.

· Develop and maintain par levels for supplies and linens.

· Evaluate records to forecast department personnel requirements.

· Develop and maintain positive and productive working relationships with staff members and other members of the Management Team.

· Develop an agenda and conduct monthly housekeeping meetings.

· Inventory all linen, terry, guest supplies and cleaning supplies on a monthly basis. Tabulate inventory and submit to general manager.

· Upon arrival check all vacant rooms to ensure that the rooms were not occupied and unaccounted for in the sold rooms list from the front desk.

· Inspect rooms daily to ensure proper level of cleanliness.

· Periodically throughout the day advise front desk of room status (in some locations, enter updated status in property management system). At end of day coordinate with front office to ensure identical room status of all rooms on housekeeping reports and in property management system.

· Inspect all public areas daily to ensure proper level of cleanliness.

· From time to time, clean rooms, strip rooms, assist in laundry.

· On a weekly basis inspect all housekeeping and laundry equipment to ensure it is in proper working order.

· Ensure that dryers are left open and empty at the end of each work day.

· Coordinate with maintenance regarding any repairs needed in guest rooms, public areas and to housekeeping equipment.

· In select service properties, coordinate with sales and maintenance departments to ensure proper setup of meeting rooms.

· In full service properties, may oversee scheduling and performance of housemen.

· Lost and Found upkeep per company policies.

· Performs other duties as required or requested by management staff including attendance of hotel staff meetings and management company meetings.

Other Duties and Responsibilities:

· Communicate with persons outside of hotel – communicate with persons outside of the hotel, representing the hotel to guests, the public in person, in writing, by telephone or by email in a professional manner consistent with the policies of the hotel.

· Communicate with supervisors, peers or subordinates – provide information to supervisors, peers and subordinates in person, in writing, by telephone or by email in a professional manner consistent with the policies of the hotel.

o Maintain a high profile while serving as a Hotel representative.

o Follow and promote hotel standards with guests, co-workers and community.

o Maintain a friendly, positive attitude with clients, guests and employees.

o Active participation in weekly managers meeting.

o Participate in MOD program if required.

o Maintain a high level of professionalism with a "lead by example" profile. Recommend streamlining suggestions, changes, or possible efficiency improvements in any area of the Hotel.

o Respond to corporate, client, and Hotel requests on a timely basis.

o Adhere to all policies, procedures and standards set forth by this department, the Hotel, and the management company.

o Comply with all safety and OSHA requirements. Obtain all necessary material safety data sheets and train all staff members concerning hazardous chemicals.

o Maintain a professional and clean working environment.

o Report to work as scheduled, in professional attire. (Franchise approved uniform)

o Direct any questions or concerns to General Manager.

o Comply with all deadlines.

o All members of management staff are required to be on “on-call status” and must respond to the needs of the hotel as requested.

Supervisory Responsibilities:

Manages all aspects of housekeeping staff on a daily basis, and carries out interim supervisory responsibilities, if necessary in accordance with Hotel policies and applicable laws. Position may also require supervising of houseman. Responsibilities include interviewing and training staff; planning, assigning and directing work; arranging fill-ins; addressing complaints and resolving problems, etc.

Required Knowledge:

To perform this job successfully, employee must be able to perform each essential job task satisfactorily. Requirements to follow are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

• Guest and Personal Service - provide optimum guest service by actively looking for ways to help the guest. Ability to convey information effectively, to listen with full attention to what other people are saying, asking questions as appropriate, and not interrupting at inappropriate times. This includes guest needs assessment, meeting quality standards for services, and evaluation of guest satisfaction.
• Language Skills - excellent spoken and written English communication skills.
• Reasoning Ability - Ability to define problems, collect data, establish facts, and draw valid conclusions.

Required Skills:

• Equipment/Computer Expertise - Basic typing skills and ability to operate standard office equipment including: copier, telefax, multiple-line telephone system, etc. Must be experienced with and be able to effectively and efficiently use a computer and printer to handle room reservations, word processing, database management and spreadsheet accounting (Microsoft Office programs and Excel).
• Mathematical Skills - Basic knowledge of mathematical skills - (ability to add, subtract, multiply, or divide quickly and correctly) - as necessary to perform the functions of the position.
• Certificates/Licenses – May be required to obtain CPR certification, employer will provide training. Must obtain required franchise certifications within time frame allotted and must be willing to attend and participate in other training seminars, webinars, etc. as required by hotel, franchisor, and the management company.
• Time Management – be able to manage one’s own time, schedule and to manage the time and schedules of others.
• Monitoring – be able to monitor/assess performance of yourself and other individuals to make improvements or take corrective action.
• Personnel Recruitment – Must possess knowledge of principles and procedures for personnel recruitment, training, compensation and benefits.
• Supervision/Training – Must be able to supervise and train others.

Job Type: Full-time

Pay: From $16.00 per hour

Benefits:

• Employee discount
• Flexible schedule

Shift:

• Day shift

Work Location: In person

Salary : $16