What are the responsibilities and job description for the RMA Configuration Technician position at GuestTek Interactive Entertainment Ltd?
Position: RMA/Configuration Tech
Department: Operations Administration
Location: Salt Lake City, Utah
Position Type: Full Time
Reports to: Warehouse Manager
Classification: Salaried Employee
Overall Statement of Responsibility:
Reporting to the Warehouse Manager, the RMA Tech is responsible for the configuration of telecommunication equipment for customer installs, processing of RMA equipment and other related functions.
RMA definition: A return merchandise authorization (RMA) is part of the process of returning a product to receive a refund, replacement, or repair to which buyer and sell agree during the products warranty period.
Key Responsibilities:
- Installation of all configuration information to various equipment for installation
- Process RMA from customers and returns from vendors
- Test returned equipment for problems
- Ensure installation and RMA configuration is correct
- Ensure supporting documentation accompanies proper equipment
- Prepare server base images
- Configure and test switches, servers, AP’s
- Configure and label equipment for hotel deployment including Ethernet switches and wireless access points
- Meet shipping deadlines
- Troubleshoot
- Assist installers when necessary
- Other duties as assigned by current supervisor or other member of management
Qualifications:
- CompTIA A and CompTIA Net certifications, or Cisco CCENT certification, or an Associates degree in an IT related course of study.
- Available to work current schedule of 8:00 AM – 5:00 PM, Monday – Friday
- Ability to lift un-assisted up to 40 lbs.
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Personal Attributes:
- Self Starter and follow directions
- Excellent written and verbal communication skills
- Skilled in organizing and prioritizing workload
- Able to follow basic programming scripts
- Work well in fast-paced environment
- Team player
- Comfortable with warehouse atmosphere
- Ability to perform repetitive movement
Job Type: Full-time
Pay: $50,000.00 - $55,000.00 per year
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- Monday to Friday
Work Location: In person
Salary : $50,000 - $55,000