SVP Technology Services / CIO

Guidance Residential, LLC is a strong, growing company that specializes in residential mortgage lending. Our team members are a vital strength in our ability to grow and continue to serve our customers.

We are seeking a full-time experienced SVP Technology Services/ CIO local to the Northern Virginia / Washington DC Metro Area.

Summary
The SVP Technology Services / CIO is responsible for the effective Management and Operation of the Information Technology department, ensuring alignment with organizational goals and objectives.

The department encompasses three key functions:

• Customer Support - Delivering exceptional service and technical assistance to internal and external stakeholders.
• Systems and Security - Safeguarding IT infrastructure and ensuring comprehensive cybersecurity measures.
• Software Development and maintenance: Overseeing the upkeep of Mortgage Origination and Lead Management software.

Essential Duties and Responsibilities
• Develop and implement the overall IT strategy, ensuring alignment with business goals and objectives
• Provides leadership and vision for the organization’s technology roadmap, identifying and evaluating emerging technologies and their potential impact
• Oversees the planning, development, and maintenance of the organization’s IT infrastructure, including hardware, software, networks and vendors
• Manages IT budgets, resources and personnel effectively and efficiently
• Protects the organization’s sensitive data from cyber threats and data breaches, ensuring compliance with relevant industry regulations
• Establish departmental procedures and ensure compliance with company policies; establish departmental goals and policies
• Determine user needs, objectives, and desired functionalities. Document system requirements, including features, inputs, and outputs
• Analyze, define, and document requirements for data, workflow, logical processes, hardware and operating system environment, system interface, internal and external checks and controls, and outputs
• Write and maintain documentation to describe application development, logic, coding, testing, changes, and corrections.
• Drive innovation through technology by assessing feasibility, cost, time, and compatibility with hardware and software to make new recommendations to improve existing systems
• Develop and maintain project management plans outlining steps and timetables for developing programs
• Oversee prompt technical and functional assistance by responding to and resolving challenges from customers including troubleshooting, error resolution, and answering questions about programs
• Develop and maintain management and operational reports

Supervisory Responsibilities
Directly supervises the Information Technology department. Responsibilities include managing and training employees and planning, assigning, and directing work.

Requirements
• Bachelor’s degree in Information Systems, Computer Science, or a related field preferred.
• Minimum 5 plus years’ experience in a related capacity.
• Minimum 5-10 years’ experience in a leadership capacity within an Information Technology environment. Mortgage and or Banking experience preferred.
• Understanding of Agency and State requirements as it relates to IT infrastructure and security of customer data.
• Exceptional follow-up and customer service skills.
• Excellent oral and written communication skills.
• Ability to thrive in high-demand high-pressure situations.
• Location in Northern Virginia, Greater DC area preferred or Mortgage Lending or Banking experience.

Language Skills
Ability to read, analyze, and interpret business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.

Reasoning Ability
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. The ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form

Physical Demands
• Must possess mobility to work in a standard office setting and to use standard office equipment, including a computer, stamina to maintain attention to detail despite interruptions.
• Vision to read printed materials and a computer screen.
• Hearing and speech to communicate in person and over the telephone.

Work Environment
The work environment consists of the average office environment, as well as off-site venues for presentations and meetings, and is representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Our office is conveniently located in Reston, VA and easily accessible from the Virginia, Maryland, D.C. area. We are located within walking distance to the Washington D.C. Metro's Silver Line Wiehle-Reston Station.

We offer a competitive salary as well as a comprehensive benefits package including Medical, Dental, Vision, Flex Spending, Life/AD&D, STD, LTD, 401K Roth with immediate 100% vesting in company match, Student Loan Pay-Down Program, paid holidays, vacation, and more.

Guidance Residential is an Equal Opportunity Employer.