Customer Success Manager, Qsight

Overview:

Guidepoint's Qsight group is a new high-growth division of Guidepoint focused on building market-leading data intelligence solutions for the healthcare industry. Operating like a start-up within a larger company, Qsight works with proprietary data to generate actionable insights for the world's leading institutional investors, medical device, and pharmaceutical companies. The Qsight team is passionate about creating market intelligence products through rigorous analysis of primary and alternative data to deliver highly relevant, accurate insights to a global client base.

Guidepoint Qsight is seeking a driven, intellectually curious individual that's passionate about data analysis and driving customer value to join our team. The Client Success Manager will oversee a book of accounts, work closely with the Sales and Product teams, and identify opportunities to improve client experience.

This is a remote role but must be based in the U.S. and comfortable with ET or PT working hours.

What You'll Do:

• Serve as the primary point of contact for a portfolio of clients, ensuring they maximize value from Guidepoint Qsight's data solutions.
• Develop strong relationships with key stakeholders and corporate accounts specifically to understand their business needs, challenges, and objectives.
• Drive client retention and expansion by proactively identifying opportunities for upselling and cross-selling.
• Provide onboarding, training, and ongoing support to help clients effectively use Qsight's data and insights.
• Collaborate with the Product team to relay client feedback and contribute to product improvements.
• Work closely with Sales to identify growth opportunities and support contract renewals.
• Monitor client engagement, usage trends, and performance metrics to ensure continued satisfaction and value delivery.
• Address and resolve client concerns in a timely and strategic manner, escalating issues when necessary.
• Develop and execute client success strategies, including account plans and EBRs (Enterprise Business Reviews).
• Stay informed about industry trends, competitive intelligence, and best practices to enhance client outcomes.

What You Have:

• Bachelor's degree in business, analytics, healthcare, or a related field.
• Strong experience working with Corporate or CPG clients highly preferred.
• 3 years of experience in Customer Success, Account Management, or a related client-facing role, preferably within data, SaaS, or healthcare industries.
• Strong analytical skills with the ability to interpret complex data and translate insights into actionable recommendations.
• Excellent communication, presentation, and relationship-building skills.
• Ability to manage multiple clients, projects, and priorities in a fast-paced environment.
• Proficiency in CRM tools (Salesforce) and data visualization platforms.
• Problem-solving mindset with a proactive approach to client engagement and issue resolution.
• Knowledge of medical aesthetics, healthcare data, market intelligence, or analytics products (Preferred)

What We Offer:

The annual base salary range for this position is $80,000 to $100,000. Base salary may vary depending on job-related knowledge, skills, and experience, as well as geographic location. Additionally, this position is eligible for an annual discretionary bonus based on performance.

You will also be eligible for the following benefits:

• 15 PTO days, 10 legal holidays, and sick days
• Comprehensive medical, dental, and vision plans
• Will match up to 10% of employee contribution for 401(k), life insurance, paid time-off and parental leave plans
• Commuter benefits and a corporate gym rate
• Development opportunities through the LinkedIn Learning platform
• Free snacks and beverages in the office
• Friday happy hour and "Summer Fridays"
• Year-round corporate athletic league
• Casual work environment, team building, and other social events

About Guidepoint:

Guidepoint is a leading research enablement platform designed to advance understanding and empower our clients' decision-making process. Powered by innovative technology, real-time data, and hard-to-source expertise, we help our clients to turn answers into action.

Backed by a network of nearly 1.5 million experts and Guidepoint's 1,300 employees worldwide, we inform leading organizations' research by delivering on-demand intelligence and research on request. With Guidepoint, companies and investors can better navigate the abundance of information available today, making it both more useful and more powerful.

At Guidepoint, our success relies on the diversity of our employees, advisors, and client base, which allows us to create connections that offer a wealth of perspectives. We are committed to upholding policies that contribute to an equitable and welcoming environment for our community, regardless of background, identity, or experience.

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