Director of Business Intelligence

Guideway Care is a mission-driven organization committed to improving patient care and providing superior patient activation solutions to healthcare organizations. We pride ourselves on building an inclusive culture and hiring team members who are motivated by purpose, impact, growth, and innovation. 

Want to be part of a team making a difference in patient care while also growing your career? If YES! Keep reading!

Job Summary:

As the Director of Business Intelligence, you will play a pivotal role in guiding strategic initiatives across the organization. Reporting to the executive leadership team, you will be responsible for creating data driven value scorecards for clients, analyzing and closing gaps in efficiencies, and implementing data-driven solutions to optimize outcomes. You will collaborate with cross-functional teams to develop and refine best practices, helping showcase the value of our services in every client engagement.

Ultimately, your impact will empower our clients to demonstrate clear value in patient care delivery, while also driving internal process excellence.

Essential Functions:

Client-Facing Value Demonstration

• Create standardized templates for customer outcomes presentations across multiple lines of business. 
• Develop ongoing strategies to showcase value and outcomes in client reports, ensuring clarity and impact.

Performance Monitoring & Reporting

• Design and maintain operational scorecards for internal teams, measuring key performance indicators (KPIs).
• Synthesize data findings into reports and dashboards that drive continuous improvement.
• Analyze inefficiencies within processes to identify actionable improvements that drive measurable results.
• Partner with executive leadership to align operational strategies with organizational goals.

Change Management

• Lead the rollout of new workforce management and staffing models, ensuring smooth adoption and cross-departmental collaboration.
• Recommend enhancements to technology based on data analysis and feedback loops.

Required Skills/Abilities: 

• Bachelor’s degree in Business, Economics, Data Analytics, Healthcare Administration, or a related field.
• 5 years of experience in business process analysis, operational strategy, or related roles.
• Advanced knowledge of Excel; familiarity with BI tools (e.g., Looker, Tableau) is a plus.
• Previous experience working within healthcare or data analytics environments is preferred.
• Collaboration: Proven ability to work effectively in cross-functional teams and manage multiple stakeholders.
• Adaptability: Comfortable working in a fast-paced, dynamic environment with a growth mindset.
• Analytical Mindset: Proven ability to work with complex models, interpret data, and transform findings into operational improvement

Supervisory Responsibilities: This role may include direct supervision of analysts, consultants, or operational staff, depending on evolving business needs.

Travel Requirements: <5%

Work Authorization: Immigration or work visa sponsorship will not be provided

Total Rewards:

• Remote/hybrid flexibility (depending on location) and a generous Personal Time Off program 
• Benefits package including medical, vision, dental, health savings accounts, company-paid short- and long-term disability, employee assistance program, life insurance, accident insurance, and other voluntary benefit programs for employees and their eligible dependents.
• 401(k) retirement plan with a company match.
• Opportunities for professional development.

Essential Duties and Responsibilities 

• Provide ongoing updates to executive teams regarding project progress and KPI milestones.
• Support business development efforts by creating compelling data-driven narratives for current clients and prospective clients.
• Perform other duties necessary to drive our values, fulfill our mission, and abide by our company policies.

We applaud qualified applicants who are accountable and committed to producing quality work. As an Equal Opportunity Employer, we support and value diversity, dignity, and respect in our work environment, and are committed to creating an inclusive environment in which everyone can thrive.