Triage LPN [Full-Time]

Sequence Health is working to provide superior patient conversion solutions to healthcare organizations. Our value system is centered around continuously improving the patient healthcare experience. We pride ourselves on hiring team members who can work independently but also enjoy being part of a team and like to continuously learn and grow. We believe you exemplify these qualities and are excited to have you join our team to continue to make a difference for patients and their families.

About Us:

At Sequence Health, we are passionate about improving the patient healthcare journey through innovative, high-touch care navigation and triage services. Since 2004, we’ve partnered with healthcare organizations nationwide to deliver measurable results through operational efficiency, patient engagement, and clinical support. Our culture is grounded in integrity, excellence, and compassion. We pride ourselves on attracting professionals who are detail-oriented, proactive, and driven by a shared mission to positively impact patients and their families.

Position Overview:

We are seeking a dedicated and compassionate Licensed Practical Nurse (LPN) to join our nationally recognized triage team. This remote position offers the opportunity to deliver impactful, protocol-based support to patients while working in a collaborative, virtual care environment.

As a Triage LPN, you will perform focused clinical assessments within your scope, provide non-emergent care guidance, and facilitate timely communication between patients and providers. You’ll play an essential role in care coordination—helping patients navigate next steps, follow-up needs, and provider communications with empathy and precision.

Key Responsibilities:

• Conduct telephonic and secure message-based interactions with patients to gather clinical information and assess health concerns using approved protocols.
  
• Triage patient needs within the LPN scope of practice and escalate to a Registered Nurse or provider when clinical judgment or higher-level assessment is required.
  
• Educate patients on self-care, appointment scheduling, and follow-up instructions as directed by care pathways or provider guidance.
  
• Accurately document interactions and actions in the electronic medical record (EMR) in a timely and professional manner.
  
• Facilitate provider communication and assist with routing clinical questions, refills, and documentation needs (FMLA, ADA, STD/LTD).
  
• Contribute to quality outcomes and service excellence by collaborating across care teams and aligning with clinical best practices.
  
• Maintain compliance with HIPAA and company confidentiality standards while working in a remote setting.
•  Any other duties nessessary to drive our values, fulfill our mission, and abide by our company values. 

Required Qualifications:

• Active, unencumbered LPN license in a compact licensure state.
  
• Minimum of 5 years of LPN experience, preferably in primary care, community health, care coordination, or ambulatory settings.
  
• Previous telephone triage or remote patient interaction experience strongly preferred.
  
• Excellent verbal and written communication skills, with a professional and empathetic tone.
  
• High level of comfort using technology, including EMRs (e.g., Epic, Cerner, Greenway) and Microsoft Office tools.
  
• Strong attention to detail, time management, and critical thinking within the LPN scope of care.

Remote Work Requirements:

• A dedicated, HIPAA-compliant home workspace free from distractions.
  
• Ability to securely house company-provided equipment.
  
• High-speed internet access (minimum: download speed of 24 Mbps / upload speed of 4 Mbps).
  
• Must be located within the United States; no visa sponsorship available.
  
  

Physical Requirements:

• Ability to sit for extended periods during call coverage.
  
• Adequate hearing and vision to use a computer, telephone, and other digital tools effectively.
  
• Comfortable wearing a headset for prolonged periods.
  
  

What We Offer:

• Competitive hourly pay with opportunities for growth and advancement.
  
• Comprehensive benefits package including:
  
  • Medical, dental, and vision insurance
    
  • Flexible Spending Account (FSA)
    
  • Company-paid short- and long-term disability
    
  • Life and accident insurance
    
  • Employee Assistance Program (EAP)
    
  • Voluntary supplemental benefits for employees and their families
    
• 401(k) retirement plan with company match
  
• A collaborative, inclusive, and mission-driven remote work culture.
  

Join us:

If you are a highly capable LPN who thrives in a dynamic, remote care environment and is committed to making a difference in patients’ lives, we encourage you to apply. At Sequence Health, you will be part of an innovative team helping to shape the future of patient care delivery.

Salary : $20