Client Services Coordinator

At Guiding Eyes for the Blind, we are passionate about connecting exceptional dogs with individuals for greater independence.  Guiding Eyes for the Blind is dedicated to creating and supporting life-changing connections between people and dogs.
 
At our facilities we breed, raise, and train exceptional dogs. Then we connect them to people who are seeking increased freedom and independence, so that together, they can experience all kinds of life adventures. 

We are seeking a dedicated Client Services Coordinator to support our client teams in their daily operations.  In this multifaceted role, you'll play a vital role in creating smooth and impactful experiences for everyone we serve by providing top-notch reception, phone, and concierge support. 

As the first point of contact, the Client Services Coordinator will maintain a friendly and professional demeanor, demonstrating patience and the ability to stay calm under pressure.  You will engage with clients (on campus and remotely) and graduates in a courteous and professional manner, ensuring a seamless and client-focused service experience.  This role will handle a mix of tasks related to our graduate and client services, home training, and residential classes.   

This position is onsite five days a week at our Campus in Yorktown Heights, NY

The Role

• Be the face of the organization - greet our Graduates, Donors, Volunteers and guests.  Responsible for managing visitor access by allowing entry through the main gate, check-in visitors and vendors at the Front Desk, and notify the appropriate staff member(s) of their arrival.
• Handle incoming calls on multiple phone lines with courtesy and professionalism. Route calls to the appropriate departments or individuals, ensuring accurate message-taking when required. Address general inquiries and provide basic information about the organization.
• Manage data entry for all Residential and Home Training classes, and maintain student and graduate information using Salesforce and DocuSign.
• Prepare and distribute Residential and Home Training documentation in Braille and large print as needed.
• Create, distribute, and maintain a variety of letters, communications, and documents for students, graduates, and staff.
• Manage UPS/FedEx/Amazon or any other incoming packages; notify recipients of delivery.
• Package and ship guide dog equipment.
• Monitor mail room supplies and equipment, and arrange ordering as needed.
• Perform other duties and projects as assigned.

Qualifications You Will Need

• Minimum of three to five years Administrative experience.
• Exceptional interpersonal and problem-solving skills.
• Capable of interacting with Staff, Volunteers, clients, and the general public with poise, tact and diplomacy.
• Excellent organizational skills and keen attention to detail.
• Demonstrated ability to set priorities and multitask effectively.
• Excellent time management skills with a proven ability to meet deadlines.
• Strong work ethic and self-driven.
• Must demonstrate a consistently positive attitude, professional demeanor and appearance, along with a warm and welcoming presence.
• Reliability, high level of integrity, and punctuality are essential.
• Flexible collaborator willing to do what it takes to get the job done; adaptable and enjoys a challenge.
• Proficient in the use of Microsoft Office programs; Salesforce savvy a plus.
• Must be comfortable around large, active dogs.

Salary Range (annually) $52k - $58k
 
Please include a cover letter along with your resume telling us 'About You' and to share why you're excited about contributing to our mission.   As a Guiding Eyes employee, you will enjoy knowing that every day you make a difference in the lives of people with vision loss!  
 
While we appreciate your interest and application, only candidates under consideration will be contacted.
 
Guiding Eyes for the Blind offers a comprehensive benefits package including the following:

Salary : $52,000 - $58,000