Client & Team Experience Intern

JOB TITLE

Client & Team Experience Intern

DEPARTMENT

Operations

LOCATION

Liberty, MO

REPORTS TO

Director of Operations

We're looking for a creative and detail-oriented Client & Team Experience Intern who will help us elevate how we engage with our clients and team through a lens of Unreasonable Hospitality. From brainstorming thoughtful gifting ideas to planning surprise-and-delight moments and organizing memorable events (hello, holiday magic!), you’ll play a key role in creating experiences that make people feel valued and appreciated.

With This Posture

• Gritty. Creative. Excellent. Trustworthy. Empathetic. Vibrant. Brave. Excellent. 

Through These Responsibilities:

Ownership

Client & Team Gifting

• Researching and sourcing thoughtful client and team gifts
• Documenting internal gifting process and ideation
• Managing a gifting calendar for birthdays, milestones and holidays
• Help brainstorm and begin planning client holiday gifts
• Tracking budgets for gifts and events
• Keeping inventory of swag, wrapping supplies, cards, etc.

Surprise & Delight 

• Brainstorming unique, on-brand ways to delight clients and team members
• Planning fun “just because” surprises for clients (e.g. coffee, care packages, favorite snacks)
• Organizing pop-up celebrations for the team (e.g. themed snacks, desk treats) to keep the office fun and lively
• Creating welcome kits for new team members or clients

Event Support

• Assist with the planning and execution of quarterly client events, called The Gathering
• Assist with the planning and execution of team events (QBR meetings, Annual Family BBQ, office events)
• Set up and decorating for in-office and off-site events
• Helping with post-event follow-ups, such as thank you notes or surveys.

Assist with ops tasks as needed

• We’re a small, gritty team with unlimited opportunities to leave your mark! 
• This role can evolve with your skills to keep it exciting and allow you to get the most out of your internship with Guild Collective.

Bonus: you’re a content creator who can create awesome stories out of all of the above efforts on social media and beyond! 

Commitment to Process

• Follow and uphold company processes in ClickUp, Google products, meetings, Slack, client, and internal communications
• Follow and uphold company processes in internal and external meetings and communication.
• Create and document experiences that make people feel valued and appreciated.

Quality

• Create and document experiences that make people feel valued and appreciated.
• Drive gifting ideation and activation for all client and internal occasions. 
• View all client and internal occasions as an opportunity to exceed expectations and live out Unreasonable Hospitality by Will Guiardia (a must-read for this position). 

Client-Facing

• Attend key client functions, partner events, biannual meetings, and other critical events as a representative of Guild Collective.
• Support Brand Managers in client meetings when necessary. 
• There will be opportunities for this position to act as a brand coordinator 

Staff Culture

• Consistent participation and adherence to company meetings and internal communications.
• Attend Guild Collective’s weekly team meetings, quarterly business review meetings, and other core team meetings.

Leadership

• We believe every team member has an opportunity to be a leader. You’ll never hear us say, “well, this is how it’s always been done.” 
• We want you to lead, grow, and help us further refine our hospitality discipline. 

Working Conditions

WORK ENVIRONMENT

Awesome. We’re a team comprised of trustworthy, brave, unapologetic, vibrant, creative, excellent, gritty, and empathetic storytellers. SquareWork, our coworking space in Liberty, is the physical home base, but lots of our work is done at client sites, production shoots, or in our comfortable clothes at home. Did we mention that SquareWork has specialty coffee, unique and differentiated work spaces, lounge areas, snacks, a stocked fridge, and NBA Jam?

HOURS/SHIFTS

This is an up-to-12-week summer internship. It is generally 40 hours/week, Monday through Friday, 8:30 a.m. to 5 p.m. If you are the right fit, we will be willing to accommodate your scheduling preferences!

PAY

$13.75 / hour

Sales Pitch Time

A few things we DON’T DO: wear ties, have cubicles, yell at anyone, make you feel guilty for going to your daughter’s dance recital or your friend’s birthday party.

A few things we DO DO (it’s always funny): love our clients, trust each other, work really hard, care more than we maybe should, work from wherever, invest in ourselves, believe the best is yet to come while also being so grateful for what we’re doing right this second, laugh a lot, do really creative and meaningful work with really incredible clients and partners, cause a ruckus sometimes, go to our daughter’s dance recitals and our friend’s birthday parties, wear really comfortable clothes to work, have lots of sweet Guild Collective swag, send lots of emojis, drink La Croix and loads of coffee.

If that sounds boring or lame to you, please don’t apply.

If you read this far and something in you said, “um, heck yes”, maybe we should talk.

Disclosures

Guild Collective relies upon the accuracy of information contained in employment applications, resumes and other data presented or discovered throughout the application and hiring process. Accordingly, any misrepresentation, falsification or omission may result in exclusion from further consideration for employment.

Guild Collective may conduct a background check, employment verification, or reference check with applicant’s signed consent and as permitted by law. All offers of employment are contingent upon a satisfactory background check.

Guild Collective is an Equal Opportunity Employer.